Friday, 31 October 2014

Guest Article: HR Video Roundup Version I by Ben

I am testing out something new this week and have been publishing short, 1-2 minute videos on YouTube daily as a way to get some quick thoughts out there on a variety of topics. I’m rounding up this week’s content here. Let me know what you think about the topics, format, etc.


\Subscribers will need to click through to view the videos below)


HR: it’s not about finding a seat at the table, it’s about finding the food truck


Today we’re looking at how HR isn’t necessarily about finding a “seat at the table,” but it’s more like “finding the food truck.” It’s often a moving target and to be strategically relevant we need to put some effort into the process to make it work.

Credit to Chris Powell, CEO of BlackbookHR for the great quote!



Innovation, HR Conferences, and HRevolution


Talking about how to drive innovation and innovative thinking when the traditional training and conference events are created to help us continue doing things as they have always been done. In addition, events like HRevolution (http://ift.tt/1q7967r) DO create those types of thinking.



Making the workplace better: micro and macro views


How can we make the workplace better? Some people look at a massive innovation across the board, while others seek out how to make one-on-one relationships better and build out from there. Good discussion.



Have something you’d like to see me discuss? Let me know!


The post HR Video Roundup Version I appeared first on upstartHR.





Article source:Ben - HR Video Roundup Version I»



Check out more of Ben Uebanks' work at Upstart HR

Thursday, 30 October 2014

Guest Article: Why a strong industry body creates a powerful industry by Ross Clennett

One of the most significant events in a series of events that lead to the replacement of Kevin Rudd by Julia Gillard as Prime Minister in mid-2010, was the massive anti-mining super profits tax campaign run by the Minerals Council of Australia. Minerals Council's (now former) CEO, Mitch Hooke, was already known as a formidable lobbyist prior to the May 2010 announcement of the new tax. Having

Article source:Ross Clennett - Why a strong industry body creates a powerful industry»



Check out more of Ross Clennett's work at hisblog

Monday, 27 October 2014

Guest Article: What’s Your Best Retention Tip/Driver? by Ben

Hello, friends!


This coming week I will be talking with some companies in my area on behalf of my local SHRM chapter (North Alabama SHRM). This topic will be focused on retention, and I wanted to see if you had any insights, tips, or other considerations. I will pull any suggestions together and put them into the presentation for the attendees to benefit from your point of view.


So, what do you say? Care to share some of your thoughts on employee retention? If you’re not sure where to start, here are a few possible discussion questions. Feel free to pick one to answer if you don’t already have specific suggestions…



  • Should organizations do regular “stay” interviews? Why or why not?

  • What can exit interviews tell us about retention/turnover?

  • What should our target be as far as retention goes? Is 100% reasonable? If yes, why? If no, why not?

  • How does recruiting play into retention efforts? What about training? Benefits? Other focus areas of HR?

  • What does the average employee tenure say about your company’s retention efforts?

  • What is the best way we can approach retention strategically? By focusing heavily on the relationship between manager and employee, by focusing on a culture that makes people want to stay, or something else?


Thanks! Looking forward to seeing what you guys have to share. I know the attendees of the event will really appreciate your insights. As always, if you have ideas or requests for other topics, feel free to reach out!


The post What’s Your Best Retention Tip/Driver? appeared first on upstartHR.





Article source:Ben - What’s Your Best Retention Tip/Driver?»



Check out more of Ben Uebanks' work at Upstart HR

10 tips to ace public speaking



Public speaking can leave you feeling exposed and judged, not to mention the anxiety it produces! It doesn’t have to be that way, and while you may not be in a situation where public speaking is required, being able to present yourself (and your thoughts) confidently and clearly is paramount to showing your value as a contributor. Here are 10 tips to help you not only to deliver a great speech or presentation, but be more confident in delivering ideas at a meeting or conversing with various levels you will come across in business.



Preparing your speech

1.       Imagine the speech

Visualise yourself delivering the speech confidently and in front of an interested and engaged audience.

2.       Believe that your audience is on your side

Don’t focus on who may be evaluating you, rather, remember that your audience anticipate a motivating presentation – they are on your side.

3.       Be familiar with your material

It helps to be genuinely interested in your topic. Aim to know more than you need to.

4.       Rehearse and repeat

Time and record yourself speaking. Make sure your presentation is long enough to satisfy any time requirements but not too long or you’ll start to lose your audience. Avoid overreliance on notes.



On the day

5.       Stay calm

A degree of nervousness is natural when addressing a room, but do your best to keep your head. Avoid thinking negatively about your presentation, and take several slow deep breaths before you start.

6.       Get acquainted with the space

Will you have a microphone? Access to a computer? Arrive early to ensure you can smooth over logistical points without issue.

7.       Get to know the audience

Engaging in small talk with members of the audience beforehand can help break the ice.

8.       Don’t draw attention to your nerves

Nervousness tends to be far less noticeable to the audience than you might think. Rather than apologising, carry on confidently. Try to be as natural as you can when you are presenting.

9.       Focus on the meaning and significance

What should your audience get out of listening to you? Concentrate on this goal more than your delivery.



Finally...

10.   Rinse and repeat (minus the “Rinse”)

Get as much experience in public speaking or with adding your plans and opinions in meetings or with groups of people as you can. Practice makes perfect and your confidence will only increase with every experience.

Friday, 24 October 2014

Guest Article: Social Intelligence – It’s Hardly Ever About You by Jennifer Miller

social intelligence magnifying glass


It’s hardly ever about you.


That’s a key take-away I gleaned from GRAPE’s October presenter, leadership coach Tamara Rosier, who spoke about “Social Intelligence: What it Is and Why It Matters”.


Now, you might think that I’m talking about selfishness (or selflessness) but in the context of social intelligence, it’s really about how much we worry about what others think.


– Will I look stupid if I say this?


– Are people judging me?


– I’ve got to be smarter (faster/cooler/better dressed) than everyone else


Ms. Rosier used the example of walking into a networking meeting (similar to the GRAPE function) and thinking, “Oh, geez, I feel self-conscious. I’m shy; I’m not sure how to go up and talk to people. I feel so ‘naked’.”


But you know what? Likely nobody is looking at you. Or, if they are, they probably aren’t scrutinizing you nearly as intensely as you fear.


Why is this important? Because with social intelligence, which Ms. Rosier defined as “the ability to get along well with others and to get them to cooperate with you”, it’s important that you reduce the focus on your worry about yourself. Yes, it’s important to be self-aware (another element of social intelligence) but not to the exclusion of watching for how others are reacting and feeling about a situation.


So the next time you’re about to enter a room, take the focus off of you. Instead focus on finding other people who look interesting. Go up to that person, smile and shake their hand. Then see what happens. Most likely, you’ll discover something stimulating to discuss and you won’t have to worry if you are smart/thin/handsome/accomplished enough to hold their attention.


You’ll just be you. And that’s all you need to be.




Article source:Jennifer Miller - Social Intelligence – It’s Hardly Ever About You»

Guest Article: I’m on a Boat! by Robin Schooling

Richard Dreyfuss, Roy Scheider and Robert Shaw on board a boat in a still from the film 'Jaws'I attended a Lunch N’ Learn meeting yesterday sponsored by a local business group. There were about 15 people in attendance from both small businesses and large multi-state organizations. The topic, of interest to all as based on the discussion that ensued, was ‘Employee Engagement.’


Being immersed as I am in the world of HR I was curious to see how this topic was presented by a non-HR person and what conversations would ensue from this group of business owners, mid-level managers and organizational leaders.


Some, but not all, of those in attendance were familiar with the term if not the general concept of engagement. The speaker shared some of the Gallup results we’ve all become used to seeing and then explained it something like this:


“Imagine 10 people are on a rowboat adrift on the ocean. 5 of them are just doing their job and getting by (neither engaged nor disengaged), 3 people are actively working to manage the situation (engaged) and 2 are sitting back and doing nothing (actively disengaged).”


It was an easily understandable metaphor for the crowd to get.


But…


…. it led the group down a dangerous path of what they would do were they in charge of that boat. The general consensus seemed to be that the 2 people doing nothing merely needed to be tossed overboard. Get rid of the dead weight. Feed them to the sharks. Consign them to Davy Jones’ Locker.


The problem, amid laughter, appeared to be solved.


But isn’t this, unfortunately, how leaders and mangers sometimes think? “The problem is with the employees; not me!” “Slackers!” “We do so much for them; why won’t they work harder and care?”


And so managers and leaders and yes, HR professionals the world over, find it easier to wash their hands of the situation rather than dive deep and ask the questions like “What if it IS us?” “What sort of conditions exist that prevent people from working harder and caring?”


Why are we adrift on the ocean in this f*#king boat in the first place?”


*****


Last week we had the first-ever community-wide “Best Places to Work” luncheon; as with many of these ‘awards’ the emphasis when sharing the winners’ stories seemed to be on ping pong tournaments and foosball tables; jeans day and on-site flu shots. Company fishing tournaments with matching polo shirts. Hey… that’s the stuff that makes for fun reading. That also, sadly, leads some organizational leaders or HR practitioners to attempt to repair that leaking boat with a patch of silicone.


Of course, in the recap of the BPTW luncheon, it was pointed out that “when it comes right down to it, the real perks of any profession in the Capital Region are these: feeling valued in an organization, having confidence in the company’s leadership, feeling a sense of progress and knowing that your employer truly cares about their employees’ well-being.”


Hire right. Treat people right. Let them have a voice. Show them they are valued and that their contributions are important.


Although, I guess, those fishing skills from the company fishing tournament might come in handy when one is adrift on the ocean.


********


image from “Jaws” via Universal Pictures


The post I’m on a Boat! appeared first on HR Schoolhouse.




Article source:Robin Schooling - I’m on a Boat!»



Check out more of Robin's work at HR Schoolhouse and Silver Zebras

Thursday, 23 October 2014

Guest Article: How to waste your time at work by Ross Clennett

This article was originally published in Insight #24 on 19 March 2008 Time is money. It's a statement you've probably heard many times. This is because largely, it is true. Regardless of our age or how much money we have or anything else superficial, we all have access to exactly the same amount of time each day, each week and each month as every other person. One of the most common reasons/

Article source:Ross Clennett - How to waste your time at work»



Check out more of Ross Clennett's work at hisblog

Monday, 20 October 2014

6 simple ways to manage email overload


Email has forever changed the way ideas, schedules and updates are communicated in the office. Now, it is commonplace to receive a barrage of hundreds of emails a day into your inbox. As busy people, it should be making our lives easier, right? Yet somehow one of the most common excuses of not getting things done often revolves around having too many emails to respond to and not enough time. Here are seven simple ways to cope with these constant demands without compromising productivity and quality, to make sure things can run more smoothly in your business!




      Use priority labels

Mark incoming emails according to importance/urgency – establish a system where you aim to respond to all “highly”-important emails, some “moderately”-important emails, and no “un”-important emails. Otherwise you will be more prone to running into ‘switch-tasking’ rather than multi-tasking where you are viewing many emails but not answering as many as you could.


      Assign a designated time for checking and responding to emails


If your workplace does not rely on constant email contact, compartmentalising time for emails can help stop the constant ‘stop-start’ nature of responding to emails as they come through. Only responding to emails at specific times during the day helps to stop distractions and can also improve productivity. 



      Offer one reply per project/person


You may find that some colleagues send you multiple, shorter emails, almost in a conversational style. While it can be easy to fall into the trap of spending time on each individual email, why not respond to related projects/people in one email? This may also aid communication between project officers and ensure that you have provided a consistent answer. One method of shortening times to respond that works well with familiar contacts or clients is providing answers next to their original text in a different colour, making future reference easier.



      Proof read before sending


Proof reading is important in all types of written communication, and email is no exception to this. Given that physical aspects of communication like tone and body language are absent in email, try to imagine how the other person would interpret what you have said. Communicate clearly enough that they cannot misunderstand you.



      Only write what you would say in a court of law


Workplace emails are considered the property of the workplace. Avoid gossip, angry emails or misinformation, and keep it simple. Assume that whatever you have written could be made public and used against you. This will keep you safe and even foster better quality communication between colleagues.



      Consider your email signature as a marketing opportunity


Rather than simply signing off an email, don’t miss this opportunity to market your brand. Under your name and title, consider placing a quote or visionary statement that helps capture what you do. This will also make it easier for people to contact you via phone or find your address if need be.




Poor email management can make email communication seem never-ending and messy. Smart email management starts with clearer thinking before leaping into activity, and can lead to greater productivity and clearer communication.  Try out some of the above and let us know if they have given you more opportunity to focus on your core value activities!

Wednesday, 15 October 2014

Guest Article: ASX-listed recruiters continue to decline: 2013/14 in review by Ross Clennett

The past year or so has been a particularly bloody one for the Australian publicly listed recruitment sector. Last September HJB Limited, after many years of unacceptable financial results, sank into administration. In August this year, Bluestone Limited, after only a handful of years of unacceptable results, went the same way as HJB, owing $86 million to a long list of unsecured creditors (who

Article source:Ross Clennett - ASX-listed recruiters continue to decline: 2013/14 in review»



Check out more of Ross Clennett's work at hisblog

Tuesday, 14 October 2014

Guest Article: Making the Unconscious Conscious – Live from #SHRMDiv by Robin Schooling

s_HomeI’m excited to be attending the SHRM Diversity & Inclusion Conference and Exposition in New Orleans today; it’s the first time I’ve been able to attend this event and want to thank SHRM for inviting me to participate as a blogger. Rumor has it I might be doing some video interviews later today as well (stay tuned) so I best get my camera-face ready. Or something.


SHRM’s CHRO, Jeff Pons, kicked off the conference with a lively and interactive session where we had the opportunity (challenge?) of discussing unconscious bias at our tables. We also watched “Making the Unconscious Conscious” – a super video from Google (Life at Google). Go watch it. It’s worth it



And then, dear reader, I implore you to share it with your organizational leaders, HR colleagues and others who can benefit.


It’s an important conversation to have.


p.s. follow the conference hashtag #SHRMDiv through Wednesday!


The post Making the Unconscious Conscious – Live from #SHRMDiv appeared first on HR Schoolhouse.




Article source:Robin Schooling - Making the Unconscious Conscious – Live from #SHRMDiv»



Check out more of Robin's work at HR Schoolhouse and Silver Zebras

Monday, 13 October 2014

5 considerations to make before starting a solo practice

Running your own solo business or practice has numerous benefits; you make your own times and goals, and are responsible for all outcomes. Although, before starting your own business there are a number of key considerations you must make. It is essential that you know the market you are entering and have some level of experience within it. You must have the financial security to get your business up and running and make sure you’re not breaching any laws. Last but not least, make certain that you are mentally prepared for the challenges that you will face. Here are 5 handy considerations to make before venturing into the relatively unknown.

Decide if you’re ready

It is essential to make sure you’re ready to start your own business. You’ll need to weigh up the costs and benefits, pros and cons. A major benefit involves being your own boss, being able to set your own tasks, goals and responsibilities. So ask yourself, “am I ready for this?” Because you’ll need to be able to self-regulate, and balance your time well to get everything done on your own. Costs other than the obvious finances, which will be covered later, are largely time based. If you currently have multiple obligations, it may not be the best time to start up your business, as it can be a time consuming process.

Do your market research

One of the most important things to do before starting a solo practice is market research. Having a good understanding of the market, the current leaders in the market and even past and potential changes, is a great way to find gaps you might be able to fill. Also searching for similar practitioners in your desired work area early on will be very important, use Google and White Pages as not all will have websites. In differentiating yourself, an example may be that if the market is all very business and authoritarian, it could pay to take a lighter spin and be the more accessible, friendly provider of your service or product. If you find that someone else had the exact same idea, you may be able to find flaws or gaps in their business, so you can come up with a more unique idea. Setting up a point of difference in the market for your business is essential.

Look at your experience

If you currently work in the industry that you plan on starting a business in that’s great! You can draw on your experience as a foundation to decide what can make your business better. Even if you haven’t been a manager you can observe your current or past managers and see what works for them, what fails miserably and how to deal with those issues. If you don’t have any relevant experiences as a worker, taking a consumer’s perspective is a good idea- what would you like in the industry? How would you like it done? What could there be more of? What could there be less of? These are great questions to help you start a business plan with only experience as a consumer.

Understand the financials

A business is a large investment; it is possible to start with no money though this is risky and not recommended. Producing your service ‘on demand’ is your best way to save money, make your practice available only when interest and appointments are in blossom and take advantage of sessional rental setups to avoid ‘overstocking’ your expenses. By doing this you can start the bulk of your business over the phone or on the internet where possible.

Know your legal limitations

All health professions will have some unique limitations so it is of paramount importance to understand your own. In general, if you plan on retaining a current job to supplement your initial practice efforts, or you are using a business idea that is  idea is very close to someone else’s, getting some legal advice on whether you’re breaching any conflict of interest or copyright laws is necessary. If you’re not sure, always seek legal advice, you don’t want to get in a lawsuit that could damage the name of your business (and bring in painful, unwanted costs) before even starting.

Need assistance getting the first ‘push’ for your business?

Starting a business is not all about costs and risks, one of the most cost effective and also cornerstone parts of running a practice will be your own branded website, which ensures new informed interest comes in. Psych Press and Career Exchange have assisted with the implementation of online platforms and websites for many years, and have experience in the planning, strategising, marketing, designing and most importantly – execution of effective websites. For a confidential discussion about your needs, call 03 9670 0590 or email info@careerexchange.com.au and we can discuss what we’re able to achieve for you!

Thursday, 9 October 2014

Guest Article: The recruitment industry: Where to now? by Ross Clennett

In the past two weeks I have shared data about the recruitment industry globally, that Barry Asin, the President of Staffing Industry Analysts discussed at last month's RCSA International Conference, under the two categories of The Industry Today (Global staffing industry sales top $400 billion) and Success in the Near-term (Globalisation, technology

Article source:Ross Clennett - The recruitment industry: Where to now?»



Check out more of Ross Clennett's work at hisblog

Tuesday, 7 October 2014

Making engaging About Us pages that inspire action

A key reason why webmasters and business owners overlook the quality of an About Us page is because they feel it doesn’t relate to product enquiries or the exciting benefits and values that other product pages do. Neglecting the About Us page however, can do damage to product and conversion pages themselves. The main people who read your About Us page may be looking to build some understanding and trust before ‘taking the leap’ to buy or contact you, or they may simply want the feel of some human personality to know they’ve found something unique. Because of this, you need to make sure that you are doing what you can to stand out, represent, and invest your ideals into the readers mind in this space.

 

Give vital Information

What do you actually do? How do you do it? Finding this information is probably the reason why about 90% of your users are on the About Us page to begin with. Try not to delve deeply into impressive statistics or what your strong beliefs about your industry are before confirming with potentially high-end users that they’ve definitely come to the right place.

 

Get personality and benefit across clearly

When we discussed the importance of conveying a consistent feel and attitude across logo, brand name, headings and more, this also applies to the About Us page/s and can be achieved fairly simply.
Think about what personality is going to be consistent from introduction to giving information and to sale, and how that can be conveyed in your language. Are you a highly experienced firm that is proud of its achievements and has historical points of interest? Are you a fun and exciting gym that loves all of its members? Whatever your stance is, it needs to come across in your writing in such a way that your audience immediately picks up on the vibe and feels included. When they leave your About Us page to look at products or content, they should continue with the same mood you set them up with.

 

Be social

Does your business have a figurehead that is commonly involved in several aspects of customer interaction? Be sure to list them right at the top with a happy profile picture and description.
Are there also key staff members that make the business what it is? Be sure to list them and their positions as well. Some websites list their staff with descriptions a whole new web page in an effort to engage the idea that certain fields of services or outcomes are handled by very personal and professional experts.

 

Give proof where appropriate

Testimonials and success stories have several homes on most websites, and the About Us is a great place to list your best. Be sure to cover the scope of your key services and benefits, and don’t get stuck into the details - your user should be able to simply understand how their needs might relate.
Other helpful aspects to include are authentication and awards. Keep it short and sweet as you may need to update this regularly, and provide some simple imagery to get the point across. If you have some stand out strategic partnerships or previous users be sure to list them.

 

Use simple and effective design

Layout, colouring and design elements should allow users to begin and finish reading where you want them to in the most straightforward way possible. Although, this is easier said than done… here are some ideas that might help you out using the UK Coca-Cola About Us page as an example.

‘Introducing our business’ kicks your journey off with prestige, you don’t even have to click on the article to learn the big impressive numbers they want you to know.
‘Our Leadership Priorities’ gives an up to date nod to the company’s Corporate Responsibility, which does wonders for their public image and what you quickly learn about the brand’s personality.
After the big boxes about where the company came from, what they’re up to now and where they’d like to go is done, you have a mini-library of options to choose from and continue to become engaged with the business. And on the side of these pages is a constant ‘browse our brands’ option users notice that makes it all worthwhile!

 

Finally, think about your SEO, and links to more options

Hopefully after reading other Online Marketing Guides, this is already in the forefront of your brain whenever you’re making new webpages or testing out new marketing ideas. If there’s a logical path to calling you after an explanation of the team; add a link to ‘contact us’. If there’s a small spiel about the helpful information you give to your followers, share a link to subscribing or your social pages. Remember to make sure that your hyperlinks are smart and SEO primed.

 

Finding the mix of writing, design and SEO difficult?

Career Exchange can help allied health clinic websites to get back on track with engaging webpages so that you can increase your influx of natural interest. Our team has the design, writing and SEO marketing capacity to tackle almost any challenge and we are geared to the clientele challenges that allied health Australia face. To chat about what might be possible contact 03 9670 9590 or email info@careerexchange.com.au.

Homepage Layout – using the customer’s expectations to your benefit

One thing we repeatedly tell all small business owners making or renewing their website is that “The homepage is not a destination, it is a starting point.” This is because people will rarely ever make their final decision on enquiring, buying, or other ‘conversion’ actions solely based on the homepage. Conversions exist where there is enough informative and persuasive communication available to validate a transaction of time, money or personal information. Because of this, your homepage needs to only have the essentials to begin the journey a user takes that gives them a mental value with your offering, bells and whistles will weigh you down. So let’s take a look into how you can translate expectations into solid answers and valuable website use through an experience-focused homepage.

What are the ‘expectations’ users have?

When someone visits your homepage either through a search engine result or a backlink, they will have a question for which they need an answer. For example, if they Google search ‘Psychology practice Surry Hills’ and click on a result that seems to match, they will want to confirm that the webpage they are taken to can match that expectation in the first few seconds. The same idea goes for if someone is expecting to find a service that ‘ticks the box’ of being cheap, nearby, fast or any other distinguishing feature. It is the role of the homepage to answer these very basic questions quickly, and then setup new expectations and questions that lead to action.
Below are some key ways to achieve this on your homepage:

 

1. Headline

This normally appears at the top or top left of the page and is a very to-the-point affirmation of what it is you do and where users are. It can tie in with your business name tagline to be efficient with your messages, or it can stand alone.

 

2. Sub-Headline

After users know they’ve come to the right place, it is good to consider using a statement to stand out a little more. You still want to keep it a ‘one-liner’ and remain short and sweet. Your unique selling proposition and biggest benefit should tie in easily here without getting too technical.

 

3. Benefits

Here is where you can give some solid reasoning as to why people should opt to go with you. Keep it short, sweet and consistent. Some key areas to address are:
  • Solving common or niche problems
  • Doing things faster, cheaper or at a higher quality than normal
  • Having a certain amount of years of experience
  • Being able to customise the product or service.
Try not to tick all of the above as benefits and overload them, or your visitors will find it difficult to remember the stand out reason to choose you. Be sure to add some connecting and supporting imagery to your claims as well.

 

4. Call to Action

Here is where you need to allow users to proceed to taking the main action you’d like them to. This should be catchy, easily understandable and clearly tie in with what they would need to do in order to become more involved. Be careful to only include one per core action and limit yourself to a couple per page or you will be asking for too much at once.
The Psych Press and Career Exchange pages give some common examples:

 

5. Features

This is where your offering is put into context and where users might find it easier to check your features against what they already expect, and then compare you to others. Individual service or product pages will have more room to go into the particulars of how something works or more features that will help persuade people, but here you only need to list the ones that make you stand out.

 

6. Testimonials

If your users come to this point and haven’t diverted to another page from your call to actions, benefits or features, then there’s a good chance they ‘get it’ but will sit on the fence. Here is where testimonials can help build some early trust and use real life experiences to match their expectations. Here it is good to have a bit of variety if you do have some positive comments from different channels such as social media, email quotes or others. Just be sure to ask the original commenter if it’s ok to use. Other pieces that are beneficial to include are relevant industry awards if applicable.

 

7. Research and Support

This is where your “keen to learn” visitors can continue to learn more about you and also have the basic information about your company. Be sure to provide phone numbers and locations, amongst links to ‘about us’ and other areas where people can continue learning about what makes you special.

 

8. Navigation

Most sites now put their main navigation at the top, centre position. This is very important to include but can often be misguided, in that webmasters place options in an odd order or put in way too many. Make sure that you prioritise what you’d like users to read and then follow through on. Another great option to use if you have many important pages but not enough room is to make a site-map on the bottom of the page. An example lies on the bottom of all Psych Press and Career Exchange pages.

 

Want to make sure you’re doing it right?

We have been optimising and upgrading homepages and other high-value webpages for several years and know how frustrating it can be to hit a wall. Thankfully we are able to get our experienced team together to help you with these time-heavy activities so that you can get it right the first time with important SEO considerations in mind, and not waste valuable hours experimenting whilst customers lose interest. Contact info@careerexchange.com.au or call 03 9670 0590 and we can chat about what challenges you’re facing.

Monday, 6 October 2014

The recipe for finding effective managers

It is not difficult to fall into the trap of having a poor management team. All it takes is one manager to leave their position and they are either not replaced or replaced too quickly by the closest fit that is far from ideal. You are then hit with a terrifying surprise; your profits are falling, your employees’ overall performance is dropping dramatically and employee turn-over has reached a new high. So if you ever catch yourself wondering where it all went wrong… it may have something to do with the managers you hired, or didn't hire. Research has shown that the number one reason that employees leave their job is ineffective management. It has also been shown that employee satisfaction and performance are directly linked to effective management.



Let’s take a ride in Dr. Emmett Brown’s Delorian. All the way back to your management selection process, what did you do? You picked potential candidates based on their performance, right? You conducted interviews and sorted through candidates until you found one who answered all your questions correctly. But how much does this actually tell you about how effective they are as a manager? If an applicant vying for a managerial role has gone through a number of interviews, then they’d probably be relatively well versed in answering questions correctly.

Let’s say you, as the interviewer, asked your candidate how they would approach a workplace dispute. If they’re well prepared, they've probably read the workplace manual and will pass that question and any other questions relating to workplace protocol and procedures with flying colours. However, this only tells you that they've done their homework. It doesn't tell you how effective they would be as a manager.

And here is your dilemma, you've selected a candidate who has performed well as an employee and has answered in all the right ways, and your profit margins, employee performance has fallen, and employee turn-over…well...

But wait! Don’t kick yourself, you’re not the only employer to find themselves in this predicament. In fact, it’s quite common. What’s important is understanding what makes a good manager and how to find them (or make them). Below are some of the attributes that researchers and other employers have discovered that make a good manager:

  • Training: Whilst some people are intrinsically good managers whether it be through their openness, communication (especially listening) skills, confidence or their general manner, there are others out there who have the potential but need the training. An investment in on-going training in the short term can have lasting profitability in the long-term. So find a good training program and get all your managers on board!
  • Effective mentoring: A manager who is able to mentor their team effectively is able to highlight an employee’s strengths and coach them in improving their weaknesses, in an engaging and respectful manner. Besides increasing employee productivity, this will also enable employees to reach their full potential.
  • Character Judgement: One size doesn't fit all, and a good manager knows it. A manager should be able to tailor their managing strategy to each individual under their instruction in a way that promotes their best performance. This is achieved by acknowledging and respecting individual differences and is reflected in an employee’s work performance as a result of increased work satisfaction. Just as not every worker is the same, not every leader is the same, so take each manager’s individual strengths as a sign of the value they can add.
  • Effective delegation: A good manager knows they can’t do everything and is aware that another employee may have more knowledge in a particular area than themselves. To delegate effectively means to lose total control. This takes trust, respect and confidence in an employee’s abilities. So, using effective delegation skills, a good manager can assign the right tasks to the right employee based on what they know about each individual’s strengths, knowledge and skills.
  • Outstanding communication: This doesn't just mean telling. It means listening with intent and genuine consideration, and keeping an open forum with all employees. Creating a respectful and committed communicative environment increases employee self-worth, and confidence within their manager. Again leading to increased workplace satisfaction and productivity.



Given that all of the preceding qualities lead to increase workplace satisfaction, who would WANT to leave their job? And given that increased workplace satisfaction leads to increased profit, why WOULDN'T you want to invest in finding a good manager?

So how do you find these qualities? There are a few ways that have been shown to blow traditional ‘resume read and interview’ methods out of the water:

  1. Employ a personality screening test, such as the Business Personality Reflections assessment
  2. Collect non-identifiable employee peer reviews and performance reports for potential candidates
  3. If you work closely with your employees and managers, think critically about your options. Take note of those employees who standout as potential promotion material based on your observations of their qualities.
  4. But most of all, don’t just rely on the textbook answers of a standard interview process.



So next time you’re preparing to fill a management role remember:
Effective management = Maximum profit!!

Want to discuss your intake methods? Speak to an organisational psychologist at 03 9670 0590 or info@psychpress.com.au for a confidential discussion regarding your needs and challenges in the world of leadership recruitment and development.