Showing posts with label The People Equation - by Jennifer V. MillerJennifer Miller. Show all posts
Showing posts with label The People Equation - by Jennifer V. MillerJennifer Miller. Show all posts

Thursday, 15 May 2014

Guest Article: Leadership Courage – When Not to Fire Someone by Jennifer Miller

your are fired


Should you fire the person responsible for your company’s very public failure?


That’s the question I explore in my latest article for Smartblog on Leadership. Earlier this week, I wrote about a very public PR failure: the NYPD foray into Twitter. Says Smartblog on Leadership of my article: “When organizations make mistakes in the public eye, there’s a temptation to handle the crisis by firing the person responsible, writes Jennifer Miller. Leaders should have the courage to use failures, even public and painful ones, as learning opportunities and as a way of communicating the company’s tolerance for risk.”


You can read the whole article, “Leading from a Place of Courage”, here.




Article source:Jennifer Miller - Leadership Courage – When Not to Fire Someone»

Wednesday, 12 March 2014

Guest Article: Creating Positive Ripples for Women in Leadership by Jennifer Miller

ripple of water

Will you join me in creating positive ripples for women?



About a month ago, I got an email from my colleague and fellow Character-Based Leader co-author Jane Perdue. She wrote, “It’s always rewarding to see deserving women and persons of color—past and present—receive recognition for their contributions and accomplishments during Black and Women’s History Months. Yet . . .



Do you ever wonder what women, men and society need to do so that the contributions of all genders and races are called out regularly without the need for a calendar event?



She invited me to participate in a series on her LeadBIG blog that explores potential answers to that question. The result is my post Workplace Equality: Create Positive Ripples, Not Threatening Glare.


I’d love for you to head on over to Jane’s blog, check it out and join the conversation.




Article source:Jennifer Miller - Creating Positive Ripples for Women in Leadership»

Monday, 10 February 2014

Guest Article: THINK: 15 Ideas to Help You Talk Less and Listen More by Jennifer Miller

THINK model

Ask these 4 questions before you speak your mind at work.



A few years ago, my friend Erin Schreyer posted this saying on her Facebook page. That afternoon, the image found its place onto our family’s refrigerator, where it remains to this day. We’ve had many meaningful conversations using the “THINK” model. From spats with siblings, to ways to talk to a friend about a difficult subject, this acronym helps quells the urge to blurt something out that may do more harm than good.


The “THINK” model also serves a useful purpose in the workplace. How many times have you blurted out something you wish you could take back? You can use the “THINK” model to help you process your thoughts before you speak so that you will talk less and listen more.


The “THINK” Model for the Workplace


Is it true?



  • What factual evidence do I have to support my claim?

  • Might there be other versions of the “truth” out there?

  • Do I have the whole story?

  • Even if it is true, will it make a positive difference to speak up?


Is it helpful?



  • Is my true intent to help?

  • Will this person be receptive to my assistance?

  • If I say something right now, might I make things worse instead of better?

  • Is there a better time to offer my help?


Is it necessary?



  • What would happen if I just “let it be” for a few days?

  • Who stands to benefit by me speaking up right now?

  • What will be gained by saying this?

  • Am I trying to give someone a dose of “their own medicine” or “reality”?


Is it kind?



  • Is sparing this person’s feelings at this moment the best course of action?

  • Is there an element of payback: “He’s never nice to me, so why should I be nice to him?”

  • Can I speak out with true compassion for this person’s situation?


People who are influential tend to be those who are able to shut up and listen. Use these 15 powerful questions to help you build productive relationships with your peers and colleagues at work.




Article source:Jennifer Miller - THINK: 15 Ideas to Help You Talk Less and Listen More»

Friday, 20 December 2013

Tuesday, 10 December 2013

Guest Article: 7 Tips for a Happy Office by Jennifer Miller

Keep coffee and other refreshments on hand for a happier, more productive office.

Keep coffee and other refreshments on hand for a happier, more productive office.



This post is sponsored by London Offices, offering handpicked, premier office space in London’s business hub.


From natural light to strong coffee, small tweaks and changes to the way your office is run can have huge positive effects on productivity, happiness, and output. Thanks to the office experts at London Offices, who have prepared these seven helpful, actionable tips for running a happy, healthy, and highly productive office environment.


Keep coffee and other refreshments nearby


While coffee isn’t essential for workplace success, it’s definitely helpful. Instead of making employees walk to the nearest coffee shop or survive on tasteless instant coffee in the break room, install an espresso or filter coffee machine in the office.


Having coffee and other refreshments easily available will increase productivity in your office and keep your employees focused and satisfied.


Use natural light instead of artificial lighting


Natural light has hundreds of benefits, ranging from immune system improvements to increased workplace productivity. Instead of relying on artificial lighting in your office, invest in skylights and other natural daylighting systems.


Swiss researcher Mirjam Münch has spent years investigating the effects of natural light on human beings. Her research indicates that exposure to natural light in the office leads to increased output, better productivity, and happier employees.


Let employees take short, efficient breaks


The Pomodoro productivity technique is one of the most effective and useful tactics for modern office workers. Its theory is simple: workers should divide each hour in four – two 25-minute sections are separated by two five-minute breaks.


This simple productivity technique has proven benefits, one of which is preventing office “burn out” and improving employee alertness. Instead of focusing on constant productivity, let your employees use Pomodoro or another productivity technique.


It’s all about location, location, location


A convenient location can have a huge effect on your workforce’s happiness. Try to keep your office as close as possible to major public transport lines in order to keep commute times as short and convenient as possible.


Don’t forget to cc your colleagues


Being left out of the loop is never fun. Whenever you have an important memo or notice to send out to your employees, remember to cc your colleagues to prevent them from feeling left out of office activities. Of course, exercise good judgement with this tactic – don’t cc people


Don’t interfere with breaks and lunches


When a big project is due or a major customer is demanding something extra, it can be tempting to cancel break time and bury your head in your workstation. Spending time away from work, however, is just as important for output as spending time at work.


Keep a simple break schedule that gives your employees – and yourself – time to get a moment’s rest and refocus on their daily schedule. Allowing frequent, short breaks is actually one of the best ways to keep productivity and morale high.


Remember that every process is flexible


Does your business use rigid, standardized processes for almost everything? One of the best ways to improve productivity and increase morale in your office is to allow employees to provide helpful feedback on common processes.


From email policy to sales tactics, let your employees voice their thoughts on how to operate your office and you’ll quickly discover new ways to streamline many of your business processes and improve output.


Productivity in the workplace is derived from many sources, from external “perks” such as coffee to flexible business processes. Use these seven tips to gauge if you are doing what you can to help create a happy, productive office environment.


Image credit




Article source:Jennifer Miller - 7 Tips for a Happy Office»