Monday 30 December 2013

Guest Article: Free Stuff by Ben

It’s the giving season around these parts, and I wanted to take a minute to remind everyone of some of the great (free) resources that have been published here over the years.



  • Building your HR department-some of the key tips and tricks for getting the HR function up and running, how to gain credibility, and how to manage it all without help!

  • Employee performance management guide-great content on managing employee performance in a way that doesn’t make them run screaming from the building

  • Employee retention eBook-great ideas on retaining your best and brightest

  • Employee engagement eBook-this was the handbook on engagement before engagement was cool :-)

  • New hire orientation and onboarding guide-If you want to shake up your new hire process (or develop one, if it doesn’t exist?), then this guide is for you. I’ve had dozens of “thank you!” comments on this over the past few years.

  • HRYP guide for young professionals-this short guide for young professionals touches on some of the key aspects of a solid career development plan

  • Rock your SHRM chapter-if you volunteer in the SHRM space for your chapter or state council, this guide is a phenomenal tool for helping to generate new ideas and drive engagement with your volunteers and members.

  • PHR Study Series Free eBook-as always, I am helping those preparing for the PHR/SPHR exams by providing guidance and insight on the exam. This was my first guide, so the writing style is more coarse; however, it gets the job done!


I appreciate each and every one of you, and I hope you are looking forward to an exciting 2014!


The post Free Stuff appeared first on upstartHR.





Article source:Ben - Free Stuff»



Check out more of Ben Uebanks' work at Upstart HR

Friday 20 December 2013

Thursday 19 December 2013

Guest Article: The Biggest Killer of Teams Is… by Ben

I have been studying the performance of several teams both within and outside our organization, and over time I have seen one key predictor of success or failure for team performance: community. When community is lacking, or in more common terms, when the team members don’t have care and concern for each other, failure will soon result.


Yes, having the right skills is important, but we’ve probably all worked on highly skilled, yet highly dysfunctional, teams in the past.


Video: Building Team Community


Check out the video below for how community ties into teamwork and 5 ways to develop a stronger sense of community for a team:


Email subscribers click here to view



Video Notes


5 tips to build community



  1. Get away from the office.

  2. Take time in meetings to talk about personal things, even if for a few minutes.

  3. Have inside jokes. If they don’t exist, create them.

  4. Create recurring opportunities for people to air grievances and get on the same page. And DO NOT let this become a “checklist” item. It must be meaningful or it’s not worth the effort.

  5. Individual success is team success. Individual failure is team failure. If it ever gets to “well, at least it wasn’t MY project that tanked,” then you’re in trouble. Because when your focus area is in need, the rest of the team will be able to reply, “well, at least it isn’t MY job…”


Teams don’t become great by accident or just by being lucky. Consider which of the methods you could use to inject some community into your team, then make it happen.


For more info and team-related goodness, check out The Orange Revolution book review.


The post The Biggest Killer of Teams Is… appeared first on upstartHR.





Article source:Ben - The Biggest Killer of Teams Is…»



Check out more of Ben Uebanks' work at Upstart HR

Thursday 12 December 2013

Guest Article: Where in the business development process is your consultant underperforming? by Ross Clennett

The failure of our industry to enhance its reputation will continue for as long as we have a high rate of staff turnover. How seriously can we be taken if (as RCSA data suggests) we struggle with annual staff turnover that is consistently between thirty and fifty per cent? This is a topic I have often written about. One of the areas within this topic, that is often overlooked, is the....

Keep reading at the article source:Ross Clennett - Where in the business development process is your consultant underperforming?»



Check out more of Ross Clennett's work at his blog

Wednesday 11 December 2013

LinkedIn – When to Use it. Best Practice.



Where Facebook is the friends network and Twitter is the quick information network, LinkedIn is the professional social network. It is where people have display profile pictures of themselves in a suit and post about articles that make them appear professionally involved and switched on. Aside from this it is an invaluable tool to network, engage in discussions and plant your professional services right where your audience are the most alert.

 



LinkedIn by the numbers

LinkedIn is the second most used social media website in Australia, rising above the likes of Twitter. Due to its professional user base and purpose, the content and interactions here are of a different nature to that of other social networks.

  • LinkedIn is home to over 65 million professionals, around 4 million are Australian
  • Over 50% of users have decision making authority within their business
  • Over 15 thousand Australian businesses have a LinkedIn page
  • When it comes to professional skills, there are 108K members with health care listings, 55K in community and social.

Courtesy of SolomoIT

When should I put my Business on LinkedIn?

The short answer – if your services are of interest to the professional world, and if your content can help them better assimilate the ideas that drive value to your business. Just like other social networks, if the effort you’re putting into providing insightful knowledge does not result in clients appreciating your offering more, there’s not much point.
Hopefully the above statistics give you a fresh perspective to the opportunities available for your business regardless of size or niche. If you don’t have oodles of time (who does?) you can still get some visible results from just an hour a week. (See our Investing in Social Media article)

Company Pages – Best Practice

Tell a brand story, then connect
Even on LinkedIn people will skim over the details. In your company description tell a story of what your business means and how it came to be. Don’t go too overboard and leave some room for people to want to find more information. Once you’ve done this and have added your logo you should be following likeminded ‘influencers’ and popular thought-leaders within your industry. Learn from their delivery, learn from their sympathetic language, and then add your own thoughts!

Scope your content and audience

Don’t be afraid to reuse sections and content that has been previously successful, several topics have seasonal interest and will be all the talk again in the near future. Scoping your audience also means sharing your LinkedIn page link on other social properties, your website, and outgoing emails. Friends, colleagues, other departments, clients, they should all have something interesting to read when they get to your page.

Don’t oversell it

LinkedIn is not the place to constantly tout promotional details or discounts, it is an opportunity to get your professionalism out there on a more personal level. Company updates and information are fine, especially when you’re able to connect it to some interesting advice content or a hot topic, but you need to give back before you receive. Think one directly company related post for every four pieces of strong value creating content for your readers.

Guest Article: Creating a Customer/Employee Feedback Strategy – What NOT To DO! by Jason Averbook

I read a great piece yesterday entitled “Five Ways to Learn Nothing From Your Customers’ Feedback” and truly found it important and useful not just from “customers” feedback but it is beyond time to realize that our employees are our biggest customers and the learnings from this article should be applied to employees as well. Here are five takeaways from the HBR article that we need to all learn from as we shift our HR and our Workplace 2020 strategy from one that is inward facing vs. outward facing going forward.

Survey form with a tick placed in Outstanding checkbox1 .Organizations that take feedback and turn it into scores, percentages and averages – AND STOP THERE! – It is crucial to link specific feedback to specific behavior and not mask that behind a vague set of numbers. While the overall score might look good, the GOLD comes from the tying and linking specific comments to specific actions aligned with your overall Workplace 2020 strategy. We need to not get lost in a series of numbers and analysis and communicate in specifics and prescriptive actions, both positive and negative, that will help all of the organization learn from customers (yes, I am talking employees) feedback.

2. Holding, and not communicating the feedback – Time is of the essence when it comes to feedback. We live in an era where our measure should be NOW and not a measure of the PAST. Sentiment and real-time access to feedback, customer “employee” comments and the reporting in real-time without any “holding” of the feedback until it is scrubbed, analyzed and cleaned up. The time that it takes to perform those functions are the “magic moments” or “moments of truth” where something can be done to take action. If not shown and visualized in a timely, real time manner, it is nothing but watered down HISTORY.

3. Most customer feedback (as you know now by reading this,employee feedback) is delivered in a manner that eliminates the human voice. While we all agree it is easier to score and deliver results based on scoring, analytics and ratings – it completely LOSES THE HUMAN VOICE. We are asking questions that we think that we want to know but in most cases not asking the important questions that are on the employees minds. While there is room for feedback in some employee surveys, they are at the bottom of the survey and for the most part, ignored when scoring. WE CANNOT LOSE THE HUMAN VOICE even though trying to focus on numbers and metrics (see #1). Let your employees share feedback in open, honest and transparent ways and you will be guaranteed actionable items that will make a difference delivering services in the long run.

4. If there is A LOT AT STAKE BY GETTING A GOOD SCORE, more than likely you will get a good score and you might as well make up the numbers yourself. Aligning compensation to numbers will often lead to behaviors that are maniacal to reach the numbers and are not overall customer-focused. By putting too much focus on compensation, we subject ourselves to a debate about the basis of the score every time either compensation is too high or the overall scores are too low.

5. Never, Never, Never close the loop with customers (employees). Most feedback historically has been conducted in a manner that is anonymous. The data was collected in “market research mode” where no one could specifically follow up with employees to address issues directly. We did this thinking that people would not give feedback if it was not kept secret. In today’s world of transparency and sharing, people want to be heard. They want their feedback to be acknowledged. They want to know the last time they invested in sharing feedback was acted on. CLOSING THE LOOP is essential to build lasting relationships and it is an invaluable opportunity to dig deeper into details of overall customer sentiment.

A few closing comments that tie back to the top 5 mentioned above:


  • Don’t follow the traditional approach to customer satisfaction measurement

  • Make feedback a daily part of your daily operations

  • Delivery feedback directly to employees on a real-time, transparent basis

  • Focus your company’s listening efforts not on measuring more precisely, but on learning more throughout

We live in an era that Workplace 2020 will cause a need to rethink how we imagine, delivery and measure customer and employee feedback in a real-time/transparent manner. The best technology will not solve for this; your thought leadership and a changing of the lens to drive a outward in view vs a inward out strategy is a must moving into 2014. If you need help thinking through this, never be afraid to ask.

Another infusion of knowledge…




Article source:Jason Averbook - Creating a Customer/Employee Feedback Strategy – What NOT To DO!»



Check out more of Jason Averbrook's work at hisblog

Tuesday 10 December 2013

Guest Article: Split Testing Internal Communications by Ben

Split testing is a marketing tool that companies use to evaluate the impact of their marketing messages. They will take a key message and test variations of it against two (or more) groups, then compare the results to see what worked best. It helps over time to define the best and most effective communication method for the target audience. So why don’t we do this internally?


In addition to my day-to-day HR work, I’m also tagged as the Communications lead at work. I get to distribute the minutiae, but I also have a hand in delivering news with a larger impact. Recently I had to share some news that I assumed would not be popular. I was given the core details and had to craft the communication around that in a way that eased the message and helped people understand why the process was changing.


If only…


If I had split tested the message, I could have sent a test to 4 or 5 people, then sent another test to another 4 or 5 people. Next I would have compared notes on which message was better received, easier to understand, etc. Then I could have sent the best and most effective message out to the masses, confident that I’d delivered the best information available.


But I didn’t. And I’ve learned my lesson.


Since then I have had to help respond to many of the questions and comments surrounding the decision. A few tweaks I had considered making before delivering the message were discarded as “too much information” or “redundant,” yet the questions I’m getting make me realize that I could have taken care of those by adding those seemingly useless elements to the original message. Lesson definitely learned.


Sometimes speed is important, but don’t sacrifice the morale of your staff because you want to rush information out the door.


Thankfully all is good now, but I have been kicking myself mentally over something I should have done. Anyone else ever done any split testing at work, whether in communications or not? I’d be curious to hear the results…


The post Split Testing Internal Communications appeared first on upstartHR.





Article source:Ben - Split Testing Internal Communications»



Check out more of Ben Uebanks' work at Upstart HR

Guest Article: Business Transformation – Amazon Style by Jason Averbook

I had the opportunity to watch the below video over the weekend about the impact that Amazon is having on the world of business. While this post has nothing specifically to do with the world of Workplace 2020, what it does do is show us how fast the world is changing and if our strategies around HCM, CRM and overall Workplace Experience are not being kept up to date, the chasm between customer expectations and how we treat our employees will continue to grow.


Watch and learn











Another infusion of knowledge…!





Article source:Jason Averbook - Business Transformation – Amazon Style»



Check out more of Jason Averbrook's work at hisblog

Guest Article: 7 Tips for a Happy Office by Jennifer Miller

Keep coffee and other refreshments on hand for a happier, more productive office.

Keep coffee and other refreshments on hand for a happier, more productive office.



This post is sponsored by London Offices, offering handpicked, premier office space in London’s business hub.


From natural light to strong coffee, small tweaks and changes to the way your office is run can have huge positive effects on productivity, happiness, and output. Thanks to the office experts at London Offices, who have prepared these seven helpful, actionable tips for running a happy, healthy, and highly productive office environment.


Keep coffee and other refreshments nearby


While coffee isn’t essential for workplace success, it’s definitely helpful. Instead of making employees walk to the nearest coffee shop or survive on tasteless instant coffee in the break room, install an espresso or filter coffee machine in the office.


Having coffee and other refreshments easily available will increase productivity in your office and keep your employees focused and satisfied.


Use natural light instead of artificial lighting


Natural light has hundreds of benefits, ranging from immune system improvements to increased workplace productivity. Instead of relying on artificial lighting in your office, invest in skylights and other natural daylighting systems.


Swiss researcher Mirjam Münch has spent years investigating the effects of natural light on human beings. Her research indicates that exposure to natural light in the office leads to increased output, better productivity, and happier employees.


Let employees take short, efficient breaks


The Pomodoro productivity technique is one of the most effective and useful tactics for modern office workers. Its theory is simple: workers should divide each hour in four – two 25-minute sections are separated by two five-minute breaks.


This simple productivity technique has proven benefits, one of which is preventing office “burn out” and improving employee alertness. Instead of focusing on constant productivity, let your employees use Pomodoro or another productivity technique.


It’s all about location, location, location


A convenient location can have a huge effect on your workforce’s happiness. Try to keep your office as close as possible to major public transport lines in order to keep commute times as short and convenient as possible.


Don’t forget to cc your colleagues


Being left out of the loop is never fun. Whenever you have an important memo or notice to send out to your employees, remember to cc your colleagues to prevent them from feeling left out of office activities. Of course, exercise good judgement with this tactic – don’t cc people


Don’t interfere with breaks and lunches


When a big project is due or a major customer is demanding something extra, it can be tempting to cancel break time and bury your head in your workstation. Spending time away from work, however, is just as important for output as spending time at work.


Keep a simple break schedule that gives your employees – and yourself – time to get a moment’s rest and refocus on their daily schedule. Allowing frequent, short breaks is actually one of the best ways to keep productivity and morale high.


Remember that every process is flexible


Does your business use rigid, standardized processes for almost everything? One of the best ways to improve productivity and increase morale in your office is to allow employees to provide helpful feedback on common processes.


From email policy to sales tactics, let your employees voice their thoughts on how to operate your office and you’ll quickly discover new ways to streamline many of your business processes and improve output.


Productivity in the workplace is derived from many sources, from external “perks” such as coffee to flexible business processes. Use these seven tips to gauge if you are doing what you can to help create a happy, productive office environment.


Image credit




Article source:Jennifer Miller - 7 Tips for a Happy Office»

Guest Article: Miracles by Jay Kuhns, SPHR

Sports lingo is often used to describe the world of work. We need to "get in the game" or "take one for the team" or "sacrifice to reach our goals." These phrases are used over and over in the workplace, and in locker rooms at all levels of athletics.


Not All Fun and Games

The word we don't often interject into our business lexicon is miracle. Except where I work. You see my organization not only uses the word miracle regularly...we perform them. There is something unique about a pediatric hospital that is difficult to describe to those who haven't experienced one.


And yes, our team of employees literally save some of the most fragile little souls you could imagine. I recently attended a community event, and when I introduced myself and where I work to another gentleman I was taken aback with his response: "you saved my son!"



"You saved my son." When was the last time someone said that to you?


Good Work Really Does Take A Team

Obviously I am not a clinician, so I didn't actually save that man's son. But I am a member of an organization that does amazing things every day...like performing miracles. I am also a member of the team that helps make those miracles possible. I actually feel that I am a part of that process along with our incredible employees.


Leading Means Building Teams

One of the great responsibilities in the world, whether it be in sports or work, is the role of the leader. They are the ones that build the teams, create the culture that the team can thrive in, and actively participate, even when they may not enjoy every phase of the task at hand. Leaders can not simply opt out because the road gets difficult...they are the ones the rest of the team is looking to for guidance.


How About You

I am a huge sports fan...hockey in particular. Even though sports and work are very different things, sometimes a miracle happens in both settings. How are you building your miraculous team? What miracles are you going to make happen today?



I'd love to hear from you.




No Excuses.



















pic







Article source:Jay Kuhns, SPHR - Miracles»



Check out more of Jay Kuhns' work at No Excuses HR

Monday 9 December 2013

Picking apart a Good Facebook Post



In a recent article we gave you a rough posting on a small time budget outline, and how to engage users in social media whilst keeping alignment with your brand. This week, we’re going to put the rules of engagement to the test and give you the facts of what does and doesn’t work in Facebook posts. We will give you something that you can use with a simple engagement plan to have a strong long term presence without worrying that a smaller time capacity will limit your abilities.


Size Matters – Timing is Everything – Be Social

When posting to Facebook it is important to share interesting and engaging content (and don’t forget the golden rule – be social) that you yourself would get involved with. People tend to skim through their Facebook newsfeed even more so than twitter, so making lengthy wordy posts won’t help your cause.

Buddy Media did a study on the top 25 brands on Facebook and returned key guidelines to posting.
Size of Facebook Posts
·         Posts with less than 80 characters are much more engaging than anything longer. Due to the real estate they take up, photos are the most engaging thing to post on Facebook.

·         Using URL shorteners: websites such as bit.ly or hootsuite that can shorten your URLs are very popular but think twice; users are more likely to click through on full htmls. Why? Usually this is because the link will contain a known domain or words that they are looking for so they know what they’re getting themselves into!

Best times to post

·         Posting between 8 PM and 7 AM showed the greatest engagement, however do not take this rule too close to heart, instead find what works best for you. Make it a habit to think back to what you’re trying to achieve; if it’s important for clients to click on your links then business hours might work best. If you want people to read through an article or read an update in their own time then go for 8pm. Some people shy away from scheduling posts as they’re not at their desk, but programs such as Hootsuite allow you to schedule whilst still choosing images and crossing multiple social platforms. People generally understand that staff cannot get back to questions at all hours of the day.

·         2 posts per day is a healthy amount of posts, doing more than this should be saved for special occasions as it may annoy certain viewers. With this in mind, posting up to 4 times per week receives the highest engagement.

·         The most engaged day to post was shown to be a Thursday, so consider making your more important or prominent posts on this day. You don’t have to delve too deeply into Facebook insight statistics to find out what your best days have been, so experiment!

Being Social

·         Engage users with questions, and call to actions. Try not to post a hard sell, Facebook is not the ideal place for this. If you do have promotions of interest to your key group, $ off statuses receive far more interest than % discounts or clearances. For getting other calls to actions, actually asking people to do things works best. Getting people to “Like,” “Post” “Submit,” “Comment,” and “Watch” work the best and coincide with the Facebook language people are used to, then terms such as “Share,” “Become a Fan” or “See” receive less attention.

·         Don’t forget: if you’re posting about current news or events; try to create necessity which can link to your product.

·         Don’t be afraid to comment on other pages’ statuses. Look for pages that may contain interested parties if they are active and also engaged. You don’t want to overdo it or barge in and link to your page, have something to add to a discussion and give your insight. Give people a reason to listen to you not a demand.

·         In essence: post what you would read and respond to, keep it simple, be timely and up to date, build up an identifiable rapport with your audience and remember – Facebook is an extension of your brand with added personality.

Thursday 5 December 2013

Guest Article: How serious is the recruitment industry about recruiting its own? 2013 update by Ross Clennett

Two years ago I decided to do some research to see how various high profile firms in the recruitment industry were approaching the job of attracting their own potential employees through a dedicated careers site. The results were embarrassing and I concluded: Based on this sample, I award the recruitment sector an overall grade of ... ... Fail. Twelve months later, in December 2012, I

Article source:Ross Clennett - How serious is the recruitment industry about recruiting its own? 2013 update»



Check out more of Ross Clennett's work at hisblog

Monday 2 December 2013

Guest Article: Anonymous Review-Are You Worried? by Ben

Recently one of our departments initiated an anonymous review to determine how the staff perceived its performance. There were questions on processes and people, and it generally revolved around the employees’ satisfaction with the performance of the department. It made me wonder a few things:



  • Would HR be bold enough to initiate an anonymous review?

  • What would the results be?

  • How would HR respond to the results?


Initiating the review


When the department lead came to me asking for help in developing the short survey, I asked what their goal was. Simply put, it was to find out from the user’s point of view what gaps they had in their products/services and fill those needs as quickly and effectively as possible.


Think about it–for many people, they are not interested in learning their weaknesses and don’t really want to hear from anyone about what they could do better. It takes an open mind and sincere dedication to getting the job done properly to step out and ask for that criticism.


As far as the anonymous element, they understood that when you attribute responses to individual people, you sometimes get skewed results. Allowing respondents to be free and unfettered in their responses will provide a better picture of the situation and the needs of the user base.


Finding the pulse


Think for a moment. If I walked around with a stack of survey forms and a pen and interviewed the staff at your company, how would they respond to these questions?



  1. How important does the HR Department at our company make you feel?

  2. How well do you think the HR Department understands what you need to be successful in your position or project?

  3. Overall, how responsive has the HR Department been to your questions or concerns?

  4. How clear was the information provided to you regarding benefits, policies, and processes.?

  5. How user friendly are the HR Processes?

  6. Overall, are you satisfied with the HR Department at our company?

  7. What do you like most about the HR Department?

  8. What would you like the Procurement Department to do better?


Are you confident in how they would respond? Are you a little shaky in some areas? Surely you’re not a 100% “extremely satisfied” across the board…


Following up


The hard part about surveys is not delivering them. It’s analyzing the data and determining what follow up (if any) is required. So let’s just assume that you’re normal and you get a negative response on one question. It’s probably not a complete surprise, but now the pressure is on to actually work to solve the problem. When someone has the opportunity to respond to a survey with their concerns, they expect those concerns to be addressed now that they are a known factor.


For instance, if #5 didn’t get great responses, then you need to do some research on what specifically in the processes are bothering people. Are they too cumbersome? Too slow? Too process-oriented when it needs to have more of a personal touch? First determine the exact problem, and then work to resolve it.


One final note on the solution side–don’t be afraid to use employees as guinea pigs. One of my friends always used to say, “Treat your employees like guinea pigs.” It meant that you should test new ideas, try pilot programs, and evaluate big changes against a small sample size before rolling out to the entire organization. Feel free to do that here. It’s less risky for you, it allows employees to have some say in the final direction, and generally everyone is happier than if you had thrown out yet another blanket policy that didn’t address the needs of the staff properly.


What are your thoughts? Any chance of you doing an anonymous survey of your department/team any time soon?


The post Anonymous Review-Are You Worried? appeared first on upstartHR.





Article source:Ben - Anonymous Review-Are You Worried?»



Check out more of Ben Uebanks' work at Upstart HR

Office Christmas Party - 5 ways to have fun AND keep your job!




It’s been a long year, and summer has finally arrived. The office Christmas party is a well-deserved chance to let your hair down and celebrate the wins of 2013 with your colleagues, right? Wrong. The office Christmas party, while still a celebration, is an extension of the workplace, so we need to be mindful of our behaviour. Office parties provide opportunities to bond personally with your colleagues and supervisors, however inappropriate behaviour can result in you being fired, overlooked for promotions, or at the very least the subject of workplace gossip for the next year.
Here are our 5 tips for avoiding embarrassing situations at your office party this Christmas:
  1. Tis’ the season to be jolly, but remember to stay in control of your alcohol consumption. You don't want to be known as the person who would rather take advantage of free drinks than engage with others and respect the organiser's efforts.
  2. Check dress code expectations in advance. No matter what the dress code is, avoid anything too casual or revealing.
  3. Make an effort to speak with as many people as possible at the party, not just those you speak with on a daily basis. Remember - a Christmas party with executives or external partners in attendance is also a networking opportunity!
  4. When mingling with your co-workers, get to know them without getting too personal or invasive. Keep the conversation light and avoid controversial topics or workplace gossip.
  5. An office Christmas party is not the time for venting frustrations with the company, starting office romances or revealing personal confessions.

If you can keep the top 5 in mind and remember to be yourself, there's no reason why you can't have a great time! This may be a very rare chance to get to know people you don't normally work with and develop a good impression with key decision makers.

We’d like to hear your thoughts! Have you ever experienced a moment where you wish you or a colleague could have really used some X-mas party advice?