Monday 31 August 2015

Guest Article: How to Measure Recruiting Performance by Ben

One of the things that we don’t do so well in the HR wold is measuring performance. And by that I mean our OWN performance. Having metrics in place to see how effective our various efforts are is a must, especially when you’re trying to demonstrate an ROI. One of the easiest ways to start is in recruiting.

When it comes to recruiting, organizations have a wide variety of methods to measure effectiveness. Does it come down to time to fill? Is quality of hire the most critical? There are two important things to remember when it comes to measuring talent acquisition. First, each company is going to have a slightly different way of measuring based on unique structure, industry, and goals. Second, these are bigger than recruiting challenges—they can often impact the business at a deeper level.

I’m hosting a webinar tomorrow (Tuesday, September 1st) sponsored by Jobvite if you’d like to listen in. Even if you can’t attend, we’ll send you the slides and a recording if you sign up. This will be the first look at some new data from Brandon Hall Group’s latest talent acquisition survey, so if you’re interested, we’d love to have you join in.

Click here to register.


Article source:Ben - How to Measure Recruiting Performance»

Check out more of Ben Uebanks' work at Upstart HR

Guest Article: The Second Flame by Jay Kuhns, SPHR

I’m tossing a challenge out today. I think you’re up for it. It involves focus, commitment, energy, and desire. It will mean more than just being a good team player, or coach, or leader. It will mean sacrificing your time…almost all of it…to do one thing.


You…Today
Today we’re all about being busy. Really? Everyone is busy. What is your first reaction when you hear someone complaining about being busy? Do you think they can’t manage their workload effectively? Maybe they don’t understand how to protect time on their calendar to do their work, instead of being stuck in meetings all day. Or the classic, that they are in fact busy but never actually get any work done. There is a huge difference between busy and productive.

Busy…for the sake of busy…is failure.

The Challenge
Before I get to the challenge, it is important to clarify that you must be motivated to be the best you can be in your job. Not pretty good…not giving it your best shot…not using a bunch of lame excuses as to why things didn’t work out quite the way you hoped.

You must be absolutely committed. 

If you’re still with me, and I hope you are…here’s my challenge:

You and I will go all out in our work for the next 90 days. We will push ourselves, we will rely on each other for motivation, we will hold each other accountable, we will do whatever it takes...

…and we will win.



Let’s face it. Non-stop, clear the decks sacrifice is not sustainable forever. We will need to recharge our batteries. By committing to a 90 day onslaught we will be able to totally commit, and at at the same time know we will have a chance to catch our breath before too long.

How About You
It’s time to do more that get a second wind this fall. It’s time for a second flame! I’m fired up about having a kick-ass 90 day sprint. Are you up for it?

Let’s win!

I’d love to hear from you.


No Excuses. 


Article source:Jay Kuhns, SPHR - The Second Flame»

Check out more of Jay Kuhns' work at No Excuses HR

Friday 28 August 2015

Guest Article: Weekly reMix – Summer’s Almost Gone by Melissa Fairman

I’m feeling a little sad this is the end of summer. Next week is September and that means cold weather is just around the corner.  In case you needed some mellow late 60’s early 70’s rock to heighten that mode scroll to the bottom for a classic from one of my favorite bands.  

Highlights from this week’s reading:

 

Recruiting:

Chipotle plans one-day, 4,000 worker hiring binge–  via Wall Street Journal and Market Watch

Should I call out this company that jerked me around during a long distance interview? – via Ask A Manager

Don’t hire the next Dilbert – via Fistful of Talent

 

Keeping Your Company Out of the Courthouse:

Target settles discrimination claims for $2.8 million – via The Minneapolis St. Paul Business Journal.  Interesting piece here is that the EEOC cited problems with their pre-employment assessment.

When one act is enough for harassment – via Ohio Employer’s Law Blog

First steps in tackling the year of FLSA – via Blogging4Jobs

 

Being Better HR Pro’s:

Ch-ch-ch-ch-Changes – via Steve Browne

What Facebook’s Anti-Bias Training Program Gets Right via HBR and Managing Unconscious Bias via Facebook

Culture Porn: I know it when I see it – via Robin Schooling

 

Cash/Money:

Cafe Classic – It’s only a title right? – via Compensation Cafe

 

The Amazon Fallout Continues:

Amazon and the perception of excellent culture – via Performance I Create

The simple moral of Amazon’s workplace story – via Workplace Diva

Why we’re so obsessed with Amazon’s work culture – via Fast Company

 

The Ashley Madison Hack and the HR Connection:

Why you should not check to see if employees are on Ashley Madison – via HR Examiner and Heather Bussing

Ashley and the ostrich – via HR Examiner and John Sumser

 

Other HR Stuff:

The visible tattoo in the workplace – via HRnasty

Union mentality – a culture of mediocrity – via Performance I Create and Janine Truitt

 

Non-HR Stuff:

Windows 95 is 20 years old today – via The Verge

What driverless cars mean for today’s automakers – via HBR

 

 


Article source:Melissa Fairman - Weekly reMix – Summer’s Almost Gone»

Check out more of Melissa Fairman's work at HR Remix

Thursday 27 August 2015

Guest Article: The 10 major indirect costs of tolerating monkey business by Ross Clennett

There’s nothing wrong with monkey business (for those of you late to the scene, I suggest you familiarise yourself with my two most recent blogs on monkey business Money Business: Choose YES or NO and Sending resumes to match emailed job specs is a job for a monkey to avoid boring the majority of readers with repeat explanations). Having some, or a lot of, monkey business is not necessarily a
Article source:Ross Clennett - The 10 major indirect costs of tolerating monkey business»

Check out more of Ross Clennett's work at hisblog

Wednesday 26 August 2015

Guest Article: I’m Tired of “Bad HR” Posts by Melissa Fairman

Change Your Thoughts

Please tell me I am not the only one who is tired of hearing about bad HR?

 

Anyone?

 

Everytime I turn around there are articles slamming HR or telling us why we suck, why we need to be replaced or why we are just bad. Just Google “bad HR” and you will see what I mean.  

 

I get it.  

 

There is a lot of bad HR out there. I’ve seen it too. Living through Bad HR is why I started this blog.

 

But there is also a ton of good in this field.  

 

I’ve written my fair share of rant posts complaining about HR and I probably still have a few left in me but I’m getting to a point where I feel like I’m just piling on, like the “bad HR” post is just an easy target.  There are a lot of people peddling that s*** and I’m tired of seeing it.  

 

I want more positive HR.  How about you? Do you want to keep reading stuff that says your profession sucks? Or would you rather see content highlighting good HR and good professionals?

 

I’m blessed to be connected with great HR pro’s who are making positive strides in our space, here are a couple places you can find them:

FOT’s Top 20 Branded Professionals – this series highlights HR pro’s who are living and breathing good HR: they are brand advocates,  they are active in social and/or their local chapter. They are the future.

 

HR Positive LinkedI group (Join if you haven’t already) – This group was recently created to exclusively highlight positive HR and HR pro’s.  Even better,  you don’t have to worry about bloggers like me promoting their posts, that rule is strictly enforced.

 

PerformanceICreate – full disclosure: I blog for this site about once a month but I know everyone on this site, they are the current and future leaders in the HR field and they are positive about HR.

 

Where do you see positive HR? Where is HR doing great and kicking ass? Let me know in the comments, I want to spread the word that HR doesn’t suck.

 


Article source:Melissa Fairman - I’m Tired of “Bad HR” Posts»

Check out more of Melissa Fairman's work at HR Remix

Debunking Myths of Gen Y in the Workforce



Unsurprisingly, there have been an alarming number of misconceptions about Generation Y in the workforce. From ‘terrible work ethics’ to ‘commitment issues’, these harmful assumptions may be the very thing that is blinding employers from identifying promising candidates and key contributors to the organisation.

With an upsurge of technological advancements changing the way we communicate and behave, it is undeniable that businesses must change and adapt to meet these trends. Similarly to this, it is also clear that changes in the labour market will equate to businesses having to alter their practices to adapt. Gen-Y is growing into the job market, and will soon grow into decision making roles. So how can a business adapt to the needs of Gen-Y in order to benefit their bottom line?

Debunking the myths:

1.       Respect: Contrary to popular belief, this generation highly values respect. However, this generation only acts respectfully towards those who give a reason to be respected. Having grown up in a society that promotes equality – this group of individuals crave fairness in many aspects of their lives. Not dissimilar to this – in the workplace, this age group acts impartially towards those who are over-domineering, and those who excessively exert dominance and authority over other workers. Prolonged periods of time within these types of workplaces may see resentment and lower employee morale.
The key: Establish relationships and treat them as equals. Be sure to communicate who their supervisors and managers are and make the lines of delegation clear. They will often not assume that they should take orders from anyone and everyone.


2.     Impatience: Partially attributable to their attachment to social media sites, needing instant gratification, and technology – this generation craves speed. Having near-immediate information at the tip of their hands means that this group dislikes not knowing things fast.
The key: Get to the point. Quickly. Don’t let their strong imaginations get stuck; have set tasks with known value ready for them to jump on. Let them know they need to learn to effectively manage their time and priorities as it translates to objectives.


3.       Laziness: Some of the assumptions of their laziness are predominantly due to baby boomers treating their lack of work-life balance as a badge of honour. However, it is undeniable that this generation tends to get bored quickly. This isn’t due to their disinterest in the work – rather, their attitude towards work when it isn’t stimulating or made to be meaningful for them. They need to see the benefits of the work, and how they have individually contributed to the organisation. 
The key:
Show them the benefits. Make the work stimulating and interesting.


4.       Flexibility: Perhaps one of the most important points of all, an organisation must be flexible to the needs of this younger generation. Although it may agitate some businesses beyond comprehension in needing to change ‘our way’ to ‘their way’ – efficiency and productivity can only be facilitated through these means. This generation has grown up with greater flexibility of choice. They have grown up with the freedom of being able to take their time in choosing their career paths, and they have been given a lot of freedom in self-development. Therefore, they may be unresponsive to static business structures, and having to alter their lifestyle to fit a job.
The key: Understand the needs of the generation, and try to adapt ways in which staff can improve and grow so that they are inspired to increase their productivity.

As businesses must change and adapt to global, political, and technological changes among many other things – perhaps one of the most important adaptations will be accommodating to the younger generation. By understanding and adapting to these groups of individuals and their needs, businesses will be sure to see enhanced productivity and morale. 



To find out more information about tools that aid in the change and development of company cultures, please visit http://www.psychpress.com.au/psychometric/talent-retain.asp?culture-survey

Monday 24 August 2015

Guest Article: The New Recruiting Metric: First Year Retention by Ben

As HR is increasing its presence as a strategic part of the business, key performance indicators, or KPIs, are becoming a key part of the language for discussing how it is actually performing. Recruiting, in some ways, is actually easier to measure because it is very similar to sales: you either have results or you don’t. Today I want to talk about first year retention, a measure that I believe is going to continue to grow as a recruiting metric, even though many companies wouldn’t consider it even remotely linked to recruiting as of today.

recruiting kpiWhen I realized the link from retention to recruiting

Several years ago I ran into the wall. Figuratively, that is. I was spending about 50% of my time processing termination paperwork and 49% processing new hires. The other 1% was spent wondering just how we were going to sustain this churn. We were turning over about 50% of employees in positions that made up 90% of our workforce. In a company with more than 600 employees, you start to get the picture for just how bad things were. Like I said, my entire job was dedicated to moving the people into and out of the organization.

So I decided to try something. I gathered information. I pulled five years of archived files and noted termination reasons along with tenure and manager information. I looked into our Stone Age HRIS and pulled the same items for more recent terms. Once I had amassed the data, I started analyzing. I quickly identified a few key trends and highlighted them in the report I developed.

A few days later I presented my findings to the VP of HR, demonstrating through the data that approximately half of those terms not only happened within the first year, but within the first 90 days on the job. We were spending hours recruiting, training (each employee received over a dozen hours of training before starting work), and coaching these people, only to have all of that effort wasted. The data showed that if an employee made it past the 90-day mark, they were significantly likely to stay for a year or longer.

This is when I realized that recruiting has a very strong link to retention, especially first year retention.

[Check out: What it’s like to be a recruiter]

First year retention, examined

When we think about retaining employees, a more senior staff member might come to mind. We automatically assume that if someone took the job just a few weeks ago that they are going to be excited and engaged for months to come (hint: the honeymoon period). Well, that depends on several things, including the recruiting process. Here are the ways the two are linked:

  • Realistic job preview-during the recruiting process, an accurate picture of the job must be depicted at every stage (job ad, phone screen, interview, etc.) If not, the candidate might get a more rosy picture of the position than is actually accurate, which leads to frustrations on day one. People are quick to skim over areas that might be bothersome for them in the leap to a new company–it’s critical to show the good, the bad, AND the ugly to provide a full understanding of the job and what it entails.
  • Manager engagement in the hiring process-having managers who not only join in the selection process, but actually lead it, is key. Managers who develop questions to probe candidate abilities and fit ultimately pick better people than those who use a stock list of “what is your greatest strength” type questions.
  • Team engagement in the hiring process-a great way to help people feel like they have friends on day one? Let their team interview them. When I have done this I request that they ask some technical questions, but that they also focus heavily on fit: does the candidate gel with the existing workers? Are they similar in terms of values and passion? How have they felt about coworkers in the past? If a person feels like they have friends at work, they’re more engaged and less likely to bolt a few weeks later.

[Check out: How one of the best managers I’ve ever seen engages new hires from day one]

The future of recruiting metrics

In the past and still today, recruiting has been focused on some very surface level items: mainly time to fill and quality of hire. If we’re solely looking at those numbers, I could have phenomenal time to fill and quality numbers, only to have them dropping out of the workforce a few weeks or months later. Using a metric like first year retention as a recruiting metric provides a more well-rounded picture of just how well it is actually being performed. And it also brings a long-term, holistic view to recruiting.

What recruiting KPI’s does your company use? Are they working? What do you think of first year retention as a metric?


Article source:Ben - The New Recruiting Metric: First Year Retention»

Check out more of Ben Uebanks' work at Upstart HR

Guest Article: Arm Yourself by Jay Kuhns, SPHR

...with a positive approach to your work

...with a smile on your face

...with the courage to stand up for the person who is struggling

...with the common sense to see through the politics

...with the courtesy to greet everyone you encounter

...with the guts to speak out against bigotry

...with the confidence to make a positive impact

...with the compassion to care for others

...with the insight to see beyond the troubles of the moment

...with a healthy dose of humility

...with the stamina to fight through the storm

...with the motivation to keep pushing

...and the willingness to stand alone to do what's right when the other "leaders" run and hide.


I'd love to hear from you.

No Excuses.





pic


Article source:Jay Kuhns, SPHR - Arm Yourself»

Check out more of Jay Kuhns' work at No Excuses HR

Guest Article: At What Age Are Millennials Ready to Lead? by Jennifer Miller

 

young business professionals

I’m a sponsored blog partner with Spherion (a staffing and recruiting organization) and am participating in the release of findings from Spherion’s Emerging Workforce® Study (EWS).  All opinions are mine.

When are employees ready to step into leadership roles? Although there is no definitive “right” answer to that question, it’s one that employers increasingly grapple with. The Baby Boomer generation is (slowly) leaving the workforce—and those in charge of filling the leadership pipeline wonder, Will there be enough skilled leaders to replace them? Opinions vary; after all, the Millennial generation (or, “Gen Y”) outnumbers the Boomer population. Organizational hierarchies are flattening so there are less leadership positions available. When you combine these factors, surely there are ample leadership talent to fill the void, right?

Not necessarily, according to the Emerging Workforce Study, sponsored by Spherion. A whopping 75% of employers surveyed in 2015 believe that younger workers lack the “business and life experience required for leadership positions.” Interestingly, this statistic is 11 percentage points above the 2014 response to the same survey question. If this trend accurately reflects the state of leadership development, it’s moving in the wrong direction.

I’m on record as being somewhat skeptical of the notion that “there aren’t enough good leaders out there.” It’s possible that what’s needed is a change in the definition of “leadership.” Still, if three-quarters of human resource executives are seeing a lack of leadership readiness in its younger workforce, clearly something is afoot.

The EWS identified another interesting element to the leadership pipeline issue: 63% of companies have increased their succession planning efforts to address the impending Boomer exodus. This is a good start, but there’s still a gap: roughly 12% of employers see the leadership development gap, but aren’t doing anything about it.

According to this Training Magazine article, the amount of time allotted to developing executives has decreased. That means the talent management group (or HR department) must act more quickly to develop its workforce. Gen Y is often stereotyped as lazy and disinterested in leadership challenges. I see it differently: the Millennial workforce is hungry to participate—they are a generation defined by seeking to make a difference. Millennials simply see “leadership” in a different light. And, news flash: they’re not that young anymore. Depending on whose numbers you use, some of them are almost 35 years old. That’s plenty of “life experience” to get started in a leadership role.

Eventually, all of the Baby Boomers will be out of the workforce. The leadership of your organization will be up to Gen X and Gen Y generation. It’s time for executives and HR leaders to quit wringing their hands about the “lack of leadership” talent and do something (anything!) about it. There are plenty of talented people out there. Let’s work together to get them ready for the task of leading.

 

About the Emerging Workforce Study: For more than 18 years, Spherion has examined the issues and trends impacting employment and the workforce. This year, Spherion’s “Emerging Workforce Study” was conducted between March and April of 2015 by Harris Poll, a Nielsen company. The study polled over 2,000 workers and 225 human resource managers on their opinions and attitudes regarding important workplace topics such as employee engagement, job satisfaction, generational differences and work/life balance. One of the study’s goals was to look for indicators for what the workplace will become. As the perspectives and attitudes of the workforce evolve, employers must better understand employees for greater business success.

You can also follow Spherion on Twitter (hashtag #EWS2014) or join them on Facebook.

Disclosure: Spherion partnered with bloggers (like yours truly) for their Emerging Workforce Study program. As part of this program, I received compensation for my time. I was free to form my own opinions about the data supplied by Spherion and all opinions are my own. Spherion’s policies align with WOMMA Ethics Code, FTC guidelines and social media engagement recommendations.

 

photo credit: istockphoto


Article source:Jennifer Miller - At What Age Are Millennials Ready to Lead?»

Friday 21 August 2015

Guest Article: Weekly reMix – The Amazon Explosion Edition by Melissa Fairman

Unless you’ve been living under a rock this week, there has been a ton of discussion around a blistering article written by The New York Times about the work culture at Amazon.  The article paints a very dark picture of a place where employees put in 85+ hour work weeks and are penalized when they have to take time off for family or medical reasons.  

 

There are a ton of rebuttals and confirmations floating around the Twitters this week and I would encourage you to read a couple before you convict Amazon. In my experience it is very difficult to get a feel for what a large company like Amazon is like.  Anyway,  here is the best of what I read this week on Amazon and everything else:

 

Inside Amazon – Wrestling Big Ideas in a Bruising Workplace – the expose that started it all.  

Jeff Bezos Dismisses Claims That Amazon is a Soulless Dystopian Workplace – via The Verge.

The Mistakes of Writing About Company Culture – via Scott Berkun

Amazon.com – Its Complicated – an excellent wrap up of the news via Victorio Milian

Maybe Amazon’s New World of Work Isn’t for Me via Ron Thomas at TLNT

 

And all the other news/opinion in the HR sphere this week:

 

The 5 Managerial Responses to Sabotage at Work via Kris Dunn

The Transparency Advantage: Informed Employees Are Engaged Employees via TLNT

What Separates Great HR Leaders from the Rest via HBR

A New Platform Makes Parental Leave Easier on Companies and Parents via Fast Company

The Biggest Networking Truth Revealed via Jay Kuhns at No Excuses HR

 

Social Media:

The Wisdom of Tide Pools!! via Steve Browne

Everything You Say and Do is Public – 5 Rules For Living With The Internet via The Verge

 

Non-HR stuff I read this week:

 

Wizard Wars via Scott Adams.  Get through the Wizard part and this is an interesting piece on influence.  

The Permanent Rules via Seth Godin

Company That Blocked Wi-Fi Hotspots at At Conventions Must Pay $750k Fine via Fast Company.


Article source:Melissa Fairman - Weekly reMix – The Amazon Explosion Edition»

Check out more of Melissa Fairman's work at HR Remix

Thursday 20 August 2015

Guest Article: Innovation: Turn Your Idea Inside Out by Ben

Last week I wrote a post about innovation and employee engagement over at the Brandon Hall Group blog. The basic idea is that listening to, and implementing, employee ideas is a great way to get them engaged within the business.

In the post I talked about a recent Indiegogo campaign I contributed to. I’m really excited about the campaign, so I wanted to share more details here.

I have three kids. One is still in a car carrier, but the other two are in booster seats. Those boosters are massive, and they are tough to get in and out of the car. Then I heard about this new thing called a mifold.

mifold graphic

This is pretty amazing for a variety of reasons:

  • it’s small enough to fit in a backpack, yet safe enough to protect my kids
  • it doesn’t try to seat a child like an adult (pushing up); instead, it pulls the lap belt down to their level.
  • if my older kids are still in boosters when my youngest is ready for one, all three will fit
  • we hate planning for booster seats on travel–we either have to fly with seats or pay to rent them when we arrive

Innovation happens at the point of need

What this most reminds me of is just how innovation happens. It’s typically not when people are sitting in a room and trying to “brainstorm” ideas. It comes when someone has a frustration that isn’t being met by the current system. The times I was able to truly push something innovative through the pipeline were when they affected several people, caused stress or other problems, and had a solution that wasn’t one of the “normal” ways of resolving problems.

Think about your organization as you look at the mifold. How could you bring a solution to a common problem (or multiple problems) today?


Article source:Ben - Innovation: Turn Your Idea Inside Out»

Check out more of Ben Uebanks' work at Upstart HR

Guest Article: Monkey Business: Choose YES or NO by Ross Clennett

Yes, I'm still on about monkeys. Last week's article 'Sending resumes to match emailed job specs is a job for a monkey' drew a very spirited response from readers with a string of public comments on LinkedIn in addition to a steady stream of emails from owners. The common theme was
Article source:Ross Clennett - Monkey Business: Choose YES or NO »

Check out more of Ross Clennett's work at hisblog

Wednesday 19 August 2015

Guest Article: The Biggest Networking Truth Revealed by Jay Kuhns, SPHR

No, this isn’t a trick title. 
No, this isn’t another boring networking post.
Yes, your network is lame and it’s your fault.

Still with me?

But I’m A Successful Professional
Sure you are. So are the people who lose their jobs every day because their company hit a rough patch or their industry was outmaneuvered, or you simply are so stuck on yourself that you don’t think you need a network because you're successful.

Seriously?

If I had a dollar for everyone who has ever suddenly connected with me on Linkedin when they found themselves unemployed and now wanted to start networking I could retire. Well, maybe not retire, but you get the point.

The old line about looking yourself up on the Internet to ‘check to make sure your character hasn’t been hacked’ is actually a desperate cry for you to begin networking. A quick google search is the proof you need to show just how invisible you are.

Yes, invisible. 

I’m Hiring, But I Can’t See You
Consider this scenario…I have a job to fill and twenty-five seasoned professionals apply for the position. 

They are all great people, have strong interpersonal skills and similar experience. 

I can close my eyes and pick any one of them and win. 

They are clones…they have no individual identify…they are simply duplicates that can do the job.

Harsh? Maybe. True? You tell me.

However, if one of them has invested in their network, connected with people (maybe even me or you at some point), or heaven help us established a personal brand, guess which one is going to get the job?  

Instantly. 

How About You
Your ego is the biggest truth about networking. It gets in the way, clouds your thinking, and convinces you that you’re better than you are. (Mine sure as heck did!) Your ego is in the way of you building the network you need. Networks are not luxuries..they are requirements...they take work to develop both online and in person.

They’re worth it.
They matter.
They will help you...
…but only if you’re willing to do the hard work to build one.

Get over yourself, reach out, connect, pick up the phone and get started.

I’d love to hear from you.

No Excuses.




Article source:Jay Kuhns, SPHR - The Biggest Networking Truth Revealed»

Check out more of Jay Kuhns' work at No Excuses HR

Tuesday 18 August 2015

Guest Article: Take “Culture” Off Your To Do List by Melissa Fairman

Yes you read that correctly.  HR pro’s have to take culture of their To-Do list.  It simply isn’t possible to change the culture of an organization without the support of senior leadership.  Intrigued? Thinking I’ve been indulging in too much wine?

 

“Take “culture change” off your list of HR to-do’s.  HR cannot, by itself, change culture. Maybe the company culture is stuck in the 80’s and needs a little more diversity or maybe there is a pending merger with a more nimble business. Something has happened that requires a culture, or mindset change. This isn’t bad. What is bad is HR taking this on like it’s a slightly bigger task (Changed the culture. Check!). “

Check out the entire post over at PIC. 

 


Article source:Melissa Fairman - Take “Culture” Off Your To Do List»

Check out more of Melissa Fairman's work at HR Remix

Monday 17 August 2015

Guest Article: Can Employees Volunteer to Work for Free? by Ben

Recently someone asked me about allowing employees to volunteer for free instead of being paid. I wanted to answer that more fully here because it might be something you have run into or might be considering in your own business.

For starters, here’s the DOL ruling on that. Let’s break it down and look at two broad categories: for-profit and non-profit organizations.

Employing volunteers at non-profits

The Fair Labor Standards Act (FLSA) defines employment very broadly, i.e., “to suffer or permit to work.” However, the Supreme Court has made it clear that the FLSA was not intended “to stamp all persons as employees who without any express or implied compensation agreement might work for their own advantage on the premises of another.” In administering the FLSA, the Department of Labor follows this judicial guidance in the case of individuals serving as unpaid volunteers in various community services. Individuals who volunteer or donate their services, usually on a part-time basis, for public service, religious or humanitarian objectives, not as employees and without contemplation of pay, are not considered employees of the religious, charitable or similar non-profit organizations that receive their service.

As you might expect, non-profits have some leeway here. I talk again at the end of this article about a specific problem non-profits might run into with employees and volunteering. It’s when we get to the for-profit side of things that it really cracks down on what employers can do.

Can paid employees volunteer for their employer?

Under the FLSA, employees may not volunteer services to for-profit private sector employers. On the other hand, in the vast majority of circumstances, individuals can volunteer services to public sector employers. When Congress amended the FLSA in 1985, it made clear that people are allowed to volunteer their services to public agencies and their community with but one exception – public sector employers may not allow their employees to volunteer, without compensation, additional time to do the same work for which they are employed. There is no prohibition on anyone employed in the private sector from volunteering in any capacity or line of work in the public sector.

Okay, so that helps us understand if employees can volunteer their time.

  • Private/for-profit=no
  • Public/for-profit=yes, as long as the person isn’t an employee doing the same work they normally perform

Even if the employee wants to do it and offers, there is still the chance that the employer would be seen in a negative light. Remember my visit to the OFCCP a few years back? Here’s the highlight of the visit:

Ever heard the phrase “innocent until proven guilty?” Not the way of life with the OFCCP, apparently. During the seminar, the speaker reminded us that having interview notes and other data available could help in the event of an investigation. However, in the next second he casually mentioned, “If you don’t have the data to back up your claims as to why person X was paid differently from person Y and one of them is a minority, we will assume the worst intentions.”

I’ve been around the business world long enough to know that if you’re looking for trouble, you’ll find it. If you assume the worst, you’ll find something to substantiate your claim, no matter how minuscule.

Even if the person is a good employee, there’s no guarantee that will always be the case. DOL audits aren’t started by employees who are happy with their work. They are started by people who are generally unhappy or even those who had a single rough day at work and are looking for a way to fight back. Keep that in mind–it happens to everyone.

Can employees volunteer to work fewer hours?

There is an interesting tangential discussion that I wanted to include here. One of our employees at a previous job was interested in reducing her work schedule to help get through lean times without eating up all of her vacation time. In that instance, exempt employees can voluntarily reduce their work hours, and their pay, without causing issues for the employer.

In that instance, I simply had her draft a short email to her manager and me stating that. The verbiage was something like:

To Whom It May Concern: 

I realize that we are seeing tighter budgets and I would like to voluntarily request a 32 hour (4 days per week) schedule every other week until further notice. I understand that I will not be compensated for the additional 8 hours I take off and that those hours will not be deducted from my leave balance. I also understand that my manager can recall me to full time service at any time without notice. 

Sincerely, 

Jane Doe

Again, if we had simply told the person to stop coming one day every other week, that could have opened up some FLSA issues since technically the person could have said they were an exempt professional ready and willing to work (thus owed their full compensation).

Can volunteers be considered employees?

One final area to cover. Can volunteers be treated like employees? As we have seen, for-profit organizations would do well to stay away from the entire concept of volunteers. For that reason we’ll discuss nonprofits. If given the option, I would try to avoid having volunteers performing any work that other ordinary employees are doing. That helps to keep the “swim lanes” separate and can help to avoid any issues between staff. Imagine doing work for free that the other person next to you is being paid for and you’ll quickly understand that concept.

We used volunteers when I worked at a nonprofit organization and the screening process was handled outside of the normal employment process for the sake of simplicity. We didn’t want to clutter up an already busy hiring process with people who wouldn’t technically be employees.

What other thoughts do you have about employees and volunteering? 


Article source:Ben - Can Employees Volunteer to Work for Free?»

Check out more of Ben Uebanks' work at Upstart HR

Guest Article: Living A Fantasy by Jay Kuhns, SPHR

So I’ve been thinking about how the pieces of my world fit together. The fantasy I cling to is that I have it all figured out. Fantasies are rarely accurate though...

Fantasy #1 - Work
Over the years I've continued to bring a high degree of energy and enthusiasm to my work. I get fired up about the projects I’m leading, the clients I work with, and the colleagues that make it all so special. Helping organizations move from their same-old-comfort-zone into a contemporary power house is absolutely terrific.

But not all of the work is a utopian nine to five dream come true. There are unexpected roadblocks, technology challenges, political hand grenades that get tossed from out of nowhere, and the simple reality that change often scares the old guard to death (read here —> too threatening to their power.)

Fantasy #2 - Personal
I also bring a high degree of energy to my personal life. I don’t seem to have much of an “off switch” when it comes to my world. Each day is an opportunity to push harder than the last…to challenge myself to be better…and to squeeze in one more workout when I’m feeling worn out. 

From the outside it probably looks like I’m in high gear every minute…and I guess for the most part I am. But that doesn’t mean all of those smiles, positive outlooks, and loud jokes equate with internal peace. Peace can be an elusive target.

Maybe there really is more to each of us than what we show on the outside?

Beyond the Fantasies
So how do we find the balance point? When does the line between fantasy and reality come into view? The challenge of embracing a fantasy mindset, for me anyway, is to keep myself focused on how I want to role model behavior for those around me. A positive attitude and nonstop enthusiasm go a long way publicly (and a long way privately too.)

Conversely, how do we integrate all of the other issues swimming around inside our heads (and hearts) and maintain the high octane leader persona everyone expects?

How About You
Don’t stop striving to make your fantasies a reality. I don’t care how hard it gets. My energy, enthusiasm, and dreams about the future fuel me at every step. What fuels you?

I’d love to hear from you.

No Excuses.




Article source:Jay Kuhns, SPHR - Living A Fantasy»

Check out more of Jay Kuhns' work at No Excuses HR