Getting delegation right

When done right, delegating tasks to staff can increase productivity within the organisation while offering opportunities for employees to further develop new knowledge and skills. However, inappropriately delegating tasks to unsuitable employees can be both time-consuming and ineffective. Here are a few tips to improve the delegation process:

 Assess and pick the right employee

Successful delegating requires an understanding of your employee’s capabilities and their readiness to accept more responsibilities. Ensure that the requirements of the task are aligned with your employees’ abilities and interests.

Include employees in the delegation process 

Collaborating with employees during the delegation and decision-making process can encourage them to commit to the decisions made. Discuss with your employee what the task involves, how it should be done, and the reasons why it needs to be done.

Clearly define the outcomes of the task 

To ensure that the employee completes the task effectively, you should outline the objectives and standards for the task. By having a clear understanding of what is required, employees have better opportunities to be creative in finding ways to complete the delegated tasks.

Articulate performance outcomes 

Ensure that employees understand the importance of the delegated work and the outcomes of completing the task for both you and the employee. Understanding the rewards and consequences of completing the delegated task can act as an incentive for employees to effectively and efficiently complete it.

Have employees recommend solutions when there are problems arising from the task 

By encouraging employees to find solutions, this prevents any prospect of upward delegation (i.e., employees turning to you to solve every problem they encounter when completing the delegated task). In addition, it encourages employees to be more creative and innovative in solving problems.

Whilst effective delegating requires time, it is worth the effort. By delegating effectively, you will provide opportunities for your staff to engage in important and challenging work while at the same time clearing your schedule to work on more important projects. Over time you will notice less 'operational' questions or a reliance on your decisions, and a pick up of when things should be completed by and what quality is acceptable.

 Need assistance managing your leaders?

Psych Press has several options available, such as quick and cost effective online assessment, face to face coaching to identify which performance areas need development, and working with the strengths and weaknesses of the individual to form a long term plan of how your workers can better meet organisational goals through effective delegation.
http://www.psychpress.com.au/psychometric/talent-develop.asp?development-coaching