Make Recruitment a Dream, Not a Nightmare – The Biggest Recruitment Mistakes and How To Avoid Them

What do you picture when you’re looking to hire a professional? Perhaps someone who works hard, brings in business and establishes rapport with your customers, raising the reputation of your company. Now while that all sounds like a dream come true, I’m sure you don’t have to be told that it doesn’t happen all of the time.  

The flip side of this is a recruitment nightmare. A hire gone wrong can mean wasted hours and dollars spent on-boarding and training and reduced morale within the team. With the wrong fit, it’s likely the first to notice will be your customers! 

Needless to say, those who are in the game of recruitment have a lot at stake. Avoiding these crucial errors will help you to sleep soundly when you make recruiting decisions. 

1) Know exactly what you’re looking for

Having a well thought out position description works in two ways.  Firstly it should help to direct job seekers as to whether their skills and experiences are enough to get them across the line. You can save time sifting through resumes by including a polite statement along the lines of “those without the minimum qualifications need not apply”. By spending extra time preparing a position description in more detail, you will also form more tangible expectations of your ideal candidate whereby you can quantify how many boxes each applicant ticks against your criteria, rather than going with a gut-feeling. 

2) Work within your niche

A huge mistake that many make when advertising a job in a specific field is to advertise it on a gigantic, generic job board. The risks here include having your add lost in the depths of the hundreds of other similar positions and frustratingly, having applicants without the relevant tertiary qualifications trying their luck and applying anyway. Using a more specific job board, ensures your job advertisement gets seen by the right people and the right people only. 

3) Don’t forget to consider recruiting internally 

Candidates already within your team are your best asset. Working to up-skill your workforce with continuous professional development can help you to move your employees step up to a bigger role. This may leave a lower ranked position vacant, for which hiring is less of a risk. Another benefit of promoting existing members is significantly boosting employee morale, thereby increasing staff retention. 

4) Keep up with the times 

You are aware that gone are the days of posting a job ad in your local paper. What you may not know is that even non-mobile friendly webpages may not make the cut on the market preferred by the upcoming generation in the workforce. Research suggests that around 80% of millennials expect to be able to browse and apply for jobs on their smart phone. Advertising your job in a way that is highly accessible on the World Wide Web, not only via a computer monitor, but also smart phone and tablet can help you to avoid losing out to the more tech savvy competition when looking to pick up fresh new faces for your business. 

5) Don’t waste your time meeting candidates too soon 

Job interviews take time and are expensive; for an hour long interview, your hourly rate multiplied by the number of job interviews conducted equals a costly process – which if used in isolation may lead you to making a bad hire! Avoid going straight into interviewing everyone and anyone that simply look good on paper. Resumes can be deceiving but questionnaires, especially well formulated psychometric questionnaires, can help paint an unbiased picture of your candidates. They can do much of the work for you and can help you to eliminate those who may not be appropriate  for the job before scheduling out your precious time.

Recruiting right the first time saves time and money. Not to mention helping those in your business to meet their full potential. 

If you would like to chat about an assessment based recruitment approach we would welcome your call.   

Working with assessment partner, Psych Press, Capable People’s recruitment process integrates the full strength of online assessments and video interviewing for fast, job-fit relevant, data-driven results.

• Using science not ‘face value’ – our assessments are catered to industry, role, and function and are able to pinpoint the most promising talent from a large pool of candidates
• We learn about your goals + company  – to  design  custom campaigns and assessments that are tailored to your situation, not just ‘off the shelf’ solutions
• Fast and cost effective – As more and more applicants are online nowadays, so are we! Our online approach allows us to give you great candidates faster, and we’re also able to budget flexibly based on your needs.

Need Capable People? Contact us on 03 9670 4275 or email info@capablepeople.com.au to find out how we can assist your next campaign.

How To: Conduct Effective Reference Checks

Reference checks are one of the best information sources and indicators of a candidate’s potential future performance. So, how can we tell that we’re gaining the information needed from the referees in the most effective way?  

Reference checks, best practice:

• Identify yourself: It’s important to make sure that you establish your position, the name of your organisation and tell them that you are calling for the reference of a particular candidate you are considering
• Organise a time: If the referee isn’t  available right now ask what an appropriate time would be to reschedule a call
• Establish Privacy: Ensure that the referee understands all responses will remain confidential and that you have the consent of the individual to call them.
• What’s the role? It’s important to describe the context of the position and give a brief description of the role you are considering the applicant for.
• Keep it open: Allow time for the referee to respond to any questions asked, and try not to feed the referee answers or interrupt a response.

Good questions to ask in a reference check:

• In what capacity were you associated with (x applicant), and since what date?
• What were the strengths of (x applicant)?
• What were some of the areas of weakness or are there any areas that (x applicant) could improve on?
• Did (x applicant) receive any promotions or demotions whilst working for you? or did (x applicant) remain in the same role throughout their employment with you?
• What were the responsibilities of (x applicant) at your company?
• Is (x applicant) a team player or do they excel by working alone?
• Was (x applicant) on time and dependable while working at your organisation?
• Why did (x applicant) leave your employment?
• Would you rehire (x applicant)?
• Is there anything else you would like to add, regarding (x applicant)?

When conducting reference checks it’s important to ensure you tailor the questions specifically to the available job and the applicant being considered. You want the questions you ask to be specific to ensure your reference check will be worth the time. By adhering to the above information, and being sure to record responses, you will gain the necessary information to make the right hiring decision!

It’s not what you know, it’s who you know - The disadvantages of hiring friends and family

It’s not what you know, it’s who you know – The effects of nepotism in the workplace are far reaching and can impact employee morale, culture and even threaten business growth.  Nepotism is a form of discrimination in which family members or friends are hired or promoted for reasons that do not necessarily have anything to do with their experience, knowledge or skills. When personal relationships appear to take precedence over actual qualifications, the adverse effects are likely to be felt by all parties involved. 

Why does nepotism still happen?

This kind of prejudice still occurs due to a basic principle that many follow, often without realising, and that is to do with choosing what is more familiar. The saying ‘better the devil you know’ will allow people to choose someone that is ‘passable’ against someone that may be far better but still has a looming question mark around them. Some managers see that it can also be easier or quicker to choose what is under their roof rather than to seek out what may better suit their business goals.

What are the outcomes of nepotism?

One of the main complaints in a company that operates through nepotism is the obvious lack of fairness. It can result in dissatisfaction among workers and employees may have less incentive to perform if they feel that the path to promotion is undermined by nepotism. As a consequence, a company employing such tactics may find its employees looking for jobs where their talent is better recognised. Another pitfall is that by providing opportunities that are not based on merit means that managers will not give other employees a chance to develop, thus not raising the level of competency of employees or that of the business. Promoting under-qualified individuals into more senior roles can lead to an erosion of the company's leadership skills.  Nepotism can make employees feel unimportant and that their contribution to business is insignificant which can ultimately impact overall productivity and growth.  

What is the best way to tackle it?

The best way to prevent nepotism and avoid infringing the rights of the employees is to make employment decisions based on objective performance related reasons such as their skills, competencies and experience. By providing fairness and equality, employers can earn their workers’ loyalty and dedication, boost morale and achieve a more harmonious and productive workplace.

Want to learn more about testing personality directly related to your role and company?

Talent assessment and development Psychologists, Psych Press have a large selection of in-house and customisable assessment tools that link personality to performance prediction for a variety of companies. One such tool, Business Personality Reflections (BPR) has been used for a multitude of roles to ascertain a strong fit for recruiting decisions. Based on a wide field of research and multiple industry norms, this assessment provides a full report for your informed decision. To find out more visit the Psych Press Business Personality Reflections page.

 

Psychometric Assessments and Hiring Staff

An ever increasing number of employers are identifying the benefits of psychometric testing and are reaping the rewards of adding it to their recruitment process. Gone are the days where ‘gut feeling’ was an acceptable justification, decisions must now be based on tangible, objective data. Furthermore, current research suggests that replacing a skilled-person can cost an employer upwards of 150% of that employee’s annual salary. This means that even one bad hire can be extremely costly! This is where psychometric assessment comes in. Whilst there may be a bewildering array of psychometric assessments on offer, they all aim to provide objective data about a person. This data may be on the candidates’ personality attributes, past behaviours, and intellectual abilities. This information can then be used to predict future occupational success aka: job performance in a wide variety of workplace environments, including sales, human services and even the defence force.  This data can be used to predict how your future employees make decisions when under pressure or how likely they are to damage positive relationships with customers or clients. The objective results that are obtained are comparable between different prospects; to ensure you choose the right person for the job and be safe in the knowledge that you haven’t overlooked anyone you have screened. It is important to note that Psychometric Assessments should never be used as the be-all-end-all. They are most effective when screening potential employees, as simply relying on a resume and interview allows the prospect to tell you exactly what you want to hear. There is currently a lot of talk about Unconscious Bias and the best way of managing this is through supporting your keen observations with the objective, comparable data that psychometric testing provides. Employers are often concerned about how difficult they think these tests may be to deliver and interpret. Fortunately, you don’t need a degree in psychology to understand them! Psychometric assessments are written using plain, ‘real world’ language, so that any employer can easily understand what is being measured, why it is important to them and how their candidates’ results compare to the ‘average’ result of a relevant population (i.e. managers or graduates etc…) All of this allows the employer to determine if a candidate is suitable for such a role, how successful they will be and if they will fit the culture of the organisation or team. Psychometric assessments can also be tailored to meet the employer’s individual needs based on the specific attributes and qualities an employer is looking for in potential candidates. Psychometric tests can be used in recruitment for culture-fit, team-fit, role-fit and a candidates potential to be trained. Assessments can also be used for existing employee training and retention purposes as well. Assessments allow you to profile employees, identifying their strengths, development areas and work styles.  This data can be used for promotions and to reorganise work-flow. By reallocating tasks to employees to suit their work style you can increase engagement, productivity and job satisfaction, leading to a happier and more efficient workplace. If you are interested in learning more about psychometric assessments to help you hire the right people, please speak with Dr. Gavin Didsbury or a consultant from our assessment partner PsychPress who provide a variety of psychometric assessment solutions. Please call on 03 9670 0590 or email info@psychpress.com.au.

Psychometric testing and hiring in 2015

An ever increasing number of employers are identifying the benefits of psychometric testing and are reaping the rewards of applying it to their recruitment process. In 2015, the decision to use technology in order to save time and money in hiring may make or break both recruitment agencies and frequently hiring enterprises. Gone are the days where a ‘gut feeling’ provides acceptable justification to decide the fate of one's career and more importantly, business success. Instead decisions must now be based on tangible data in order to compete with a fast paced environments, and fast paced staff. Furthermore, current research suggests that replacing a skilled person can cost an employer upwards of 150% of that employee’s annual salary, meaning even one bad hire can be extremely damaging! This is where online psychometric assessments can turn things around. Whilst there may be many kinds of objective testing on offer, they all aim to provide scientifically backed data about a person. This data may be on the candidates’ personality attributes, past behaviours, and intellectual abilities. This information can then be used to predict future occupational success in a wide variety of workplace environments, including sales, human services, and even the defence force. Listed below are some of the benefits and outcomes achieved by using such a process that traditional methods such as interviews, resumes or even years experience cannot achieve: 1.      Predicting future behaviour Information gathered from psychometric tests can be used to predict how well potential candidates will behave in the future. This can include how well they make decisions under pressure or how they prefer to manage important tasks. This kind of information makes an assessment report an integral ongoing tool as it can be used post-hire to provide vision into how best to manage an individual and receive the most value from their role (not to mention allows you to identify which directions NOT to point them in!) 2.      Comparing candidates Sometimes it can be hard to choose between your shortlisted candidates. Using psychometric testing to compare candidates allows you to look past aesthetic disruptions or perceived value shown through interview confidence to highlight number driven abilities and reasoning as it relates to verbal, abstract and numeral skills which have been shown to be far better indicators of job performance. 3.      Evidence and accuracy Even the most experienced interviewers may miss out on small, crucial details about their candidates, potentially leading to a bad hire. This is not because they are incompetent, but because simply relying on a resume and interview alone allows the candidate preparation to tell you exactly what you want to hear, without any way for you to determine how truthful and accurate the information really is. It's not the candidate's fault as it's natural to appear more able, more agreeable, and more confident in an interview situation than a working situation where they need to use their reasoning and intelligence to get the job done. Including research based psychometric tests to your recruitment tool box eliminates such guess work by adding reliable insight into the traditional hiring model. 4.      User friendly Often employers are concerned about how difficult interpretations of psychometric tests are. Fortunately, you don’t need a degree in psychology to understand them! Psychometric assessments are written using a practical language, so that employers can easily understand what is being measured, why it is important to their goals, and how their candidates compare to the ‘ average’ in any given assessment. This allows employers to determine if that person is suitable for the advertised role, and how successful candidates are likely to be. 5.      Specialised tailoring Some providers' psychometric assessments can be tailored to meet the employer’s individual needs based on the specific attributes and qualities an employer is looking for in potential candidates. In some cases a consultation can be organised between the employer and the psychometric assessment provider to understand their organisational goals and how these can be achieved through the right balance of talent management. Such a quality will not only increase the relevance of the tests, but also strengthen your hiring choices. With candidate's changing organisations more rapidly today, customisation in the recruitment process can ensure you're hiring longer term staff whom already have the required skills needed, saving you from training up workers to a beneficial level only to have them leave. 6.      More than one application Not only can psychometric tests be used for recruiting, they are also often used for training and retention purposes. These assessments allow you to profile employees, identifying their strengths, weaknesses and work styles. This information can be useful when considering promotions and reorganising work-flow. By reallocating tasks to employees that suit their abilities, you can increase productivity and job satisfaction, leading to a happier and more efficient workplace… and of course, increase revenue! If you’d like to learn more about the benefits of psychometric testing, or are ready to add them to your recruitment tool box, contact the dedicated team of psychology professionals at Psych Press for a confidential discussion about the variety of psychometric assessments they provide. Please call Psych Press on 03 9670 0590 or email info@psychpress.com.au