How To: Conduct Effective Reference Checks

Reference checks are one of the best information sources and indicators of a candidate’s potential future performance. So, how can we tell that we’re gaining the information needed from the referees in the most effective way?  

Reference checks, best practice:

• Identify yourself: It’s important to make sure that you establish your position, the name of your organisation and tell them that you are calling for the reference of a particular candidate you are considering
• Organise a time: If the referee isn’t  available right now ask what an appropriate time would be to reschedule a call
• Establish Privacy: Ensure that the referee understands all responses will remain confidential and that you have the consent of the individual to call them.
• What’s the role? It’s important to describe the context of the position and give a brief description of the role you are considering the applicant for.
• Keep it open: Allow time for the referee to respond to any questions asked, and try not to feed the referee answers or interrupt a response.

Good questions to ask in a reference check:

• In what capacity were you associated with (x applicant), and since what date?
• What were the strengths of (x applicant)?
• What were some of the areas of weakness or are there any areas that (x applicant) could improve on?
• Did (x applicant) receive any promotions or demotions whilst working for you? or did (x applicant) remain in the same role throughout their employment with you?
• What were the responsibilities of (x applicant) at your company?
• Is (x applicant) a team player or do they excel by working alone?
• Was (x applicant) on time and dependable while working at your organisation?
• Why did (x applicant) leave your employment?
• Would you rehire (x applicant)?
• Is there anything else you would like to add, regarding (x applicant)?

When conducting reference checks it’s important to ensure you tailor the questions specifically to the available job and the applicant being considered. You want the questions you ask to be specific to ensure your reference check will be worth the time. By adhering to the above information, and being sure to record responses, you will gain the necessary information to make the right hiring decision!