Article source:Jay Kuhns, SPHR - The Scars Inside You (2015 edition)»
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People expect things of you when you become a leader. “When we step into leadership, we may not be aware that it comes with implicit promises in the form of expectations,” says Bob Anderson, co-author of the recently published Mastering Leadership.
When I interviewed Anderson in advance of the book’s publication, he shared his perspective on a central theme of the book: there are “promises” inherent in every leadership relationship. Delivering on those promises is what makes a leader highly effective.
Here’s what Bob had to say about the theme of “promises” as it relates to leadership. (What follows is an edited and condensed version of our conversation.)
JM: Your book lays out Four Universal Promises of Leadership. Why did you and [co-author] Bill Adams choose the word “promise?”
BA: Your question got me to thinking about wordplay. “Promise” really means two things in the context of our book. The first is that when people step into leadership, it is like they are taking an oath that they’re going to do certain things. The promises they make are things like, “I promise to be effective . . . I promise to provide clear direction . . . I am going to provide value this to the organization . . . I promise to engage and create a highly engaged fulfilling culture” and so on. I think it is useful [for leaders] to think of it like, “I am taking an oath that I am going to do these things.” Whether it is explicitly stated or not.
JM: Do people freak out when you frame leadership as taking an “oath?”
BA: Not really. The reality is that if leaders don’t do these things, performance suffers. We hold our leaders to such a high level of expectation and accountability that in effect they are promises. So it’s like a sigh of relief when they hear us acknowledge that they took an “oath.” At some very deep level, they know these are the things leaders are called upon to do.
JM: And what’s the second element of the word “promises?”
BA: It has to do with fulfilling the “promise” of one’s profession. I like the notion of promise from the standpoint that we want to help develop real mastery in leadership, so that leadership can fulfill on the promise of their profession.
JM: In the book, you and Bill Adams make the case that people in leadership roles should look at it as a profession, like a CPA or a doctor.
BA: Right. For example, the promise of a profession as a doctor is a healer. A great doctor is a great healer and that is fulfilling the full promise of that profession. I would go a step farther than just “profession” as a job or role and say that leadership is a vocation.
Want to learn more about the book “Mastering Leadership?” Read my book review .
Disclosure: I received pre-publication copy of this book for review purposes. Some of the links in this post may be affiliate links, which means if you make a purchase, I receive a small commission. I only review materials that I think will be useful to my readers. Of course, you should draw your own conclusions and decide for yourself what is valuable.
My eldest child starts driver’s training today. A couple of years ago my good friend Mike Henry, (who has already live through this phase) told me, “If you think the teen years are hard now, wait until he starts driving.” Well, Mike, that day is here!
It’s terrifying. The responsibility is huge. There’s potential for significant injury. It’s also exciting. This represents a seismic shift in independence for my son. He experienced a big transition two years ago and I blew it when talking with him about it.
This time, I am more mindful. He’s a very responsible and cautious person. I repeat over and over to myself: He can handle this. Even though he probably won’t master it for quite some time, because let’s face it: skillful driving is a complicated skill to develop. But the mantra helps me refrain from stepping in where I’m not welcome.
Part of parenting is providing leadership. One of the hardest things about leadership is learning to let go, discerning when the people under your care are ready to stand on their own. It’s often much sooner than you could ever imagine.
Shelley Row, author of Think Less, Live More: Lessons from a Recovering Over-Thinker writes about a term called “over-functioning,” which she learned from a therapist. When you are in over-function mode, you assume more control of a situation or relationship than is warranted. Writes Row, “the more you over-function, the more [the other person] can under-function. The imbalance can lead to resentment and lack of growth.”
My son is nearing adulthood. Each day brings new opportunities for me to let go, to let him “function” on his own merit. Learning to drive is just the latest in the many victories he’s achieved in his 15 years on this planet. If I hold on too tightly, he resents me. Every time I successfully “let go” he grows.
As a leader, (at home or at work) in what ways are you over-functioning? Where can you step back and let someone have the space he or she needs to grow?
Image credit: 123rf. Copyright : Le Moal Olivier
Disclosure: Some of the links in this post are affiliate links, meaning if you make a purchase, I my receive a small commission. I only feature information that I believe my readers will find valuable. Ultimately, it’s up to you to decide if you find value.
Back in college I wrote a ton of papers for various classes. Without fail, my writing process would look like this.
This was a painful process, but it usually yielded fairly good results. I think that many of us try to do the same with this big data/analytics concept. We immediately go out and start gathering HR data, hoping to make some incredible discovery that will revolutionize the way we do business.
Unfortunately it doesn’t work like that. However, I’ll teach you a trick I’ve learned in the analyst life that can help you as you attempt to wrap your head around this concept.
Recently I talked about how you should collect data with a purpose. Today I want to explain how to tell a story.
When I am working on a new paper, I usually start with multiple sources of data. To be honest, my writing process looks very similar to the original method I used for term papers, minus the last minute complete rewrite. One of the ways I am able to avoid that is by outlining a compelling story.
Some of my favorite pieces to publish are case studies from Brandon Hall Group’s awards program about how companies have solved actual business problems through applications of strategy, change management, learning, leadership, etc. These are excellent because they offer a story-like setup, and stories are powerful. From the introduction of the business challenge to the development of the solution, including an in-depth look at the actual, measurable results at the end, there is no substitute for this kind of research. That’s my theory of why clients and prospects love the case studies.
There are consulting/teaching companies now that are focused entirely on this niche of “business storytelling.” If you’re in the world of fiction, data doesn’t really add to the conversation. But in this fast-paced world of organizational growth and development, having the data to support your story is critical. It’s not just about having enough data or the right data–it’s about being able to weave a story to explain it that makes sense and is believable.
In one of my jobs I had to report on turnover metrics on a monthly basis. Every month before I had to share, I would go through and make notes on who had left and why so that I could explain in broad strokes what had occurred. I quickly realized that simply reporting the numbers meant people would tune out and easily forget what I had to say. I needed to share in story form whenever possible to maximize attention and recall for the the others.
Whatever HR technology you’re using, whether it is Advance Systems or something else, you need to be clear on how to use the data you are gathering in your organizational story.
Do you have a presentation coming up soon where you’ll be sharing data? Do you have a story to make it compelling? I’d love to hear your thoughts.
I’m a sponsored blog partner with Spherion (a staffing and recruiting organization) and am participating in the release of findings from Spherion’s Emerging Workforce® Study. All opinions are mine.
Social media touches every element of the workplace. Whether it’s a customer service employee who tracks his company’s Facebook feed for disgruntled customers, or job seekers scanning Pinterest for job openings, social media continues to shape the way job candidates, employees and employers interact. Spherion’s latest research from their annual Emerging Workforce Study (EWS) uncovered several interesting trends related to organizations’ use of social media. Even though social media went mainstream several years ago, not all companies have it figured out. According to the EWS, 50% of the employers surveyed in 2015 say they struggle with how to address social media polices or practices with their workforce. I reviewed the EWS research; here’s my take on how social media intersects with key elements of the employment life cycle:
Recruitment. Job seekers do pay attention to those company social media accounts. Half of the workers surveyed say that a company’s presence on social media outlets “at least somewhat” influences their view of a company they might consider working for. So, it’s important to keep your social media accounts fresh. Nothing is a bigger turn-off to job seekers than seeing stale content. Better to focus on one social media outlet and do it well than spread your company’s resources too thin.
Interactions with Human Resources. This much is clear: employees expectations have soared because of their tech-friendly experiences as consumers. HR departments are struggling to keep pace with these expectations. My colleagues who consult in HR practices say that very few HR departments are getting it right when it comes to connecting with prospective employees. Job seekers want a simple user experience when they apply online. And when they come to work, they expect a similarly easy-to-use onboarding experience. Nearly half of the employees surveyed during the EWS expect their user experience with HR post-hire to be seamless as well.
Employee productivity. Not only do employees demand social-friendly recruiting and onboarding processes, they also view social media and mobile apps as key productivity tools once they’re on the job. 39% of employees surveyed believe that social media sites and tools will help them do their job better. Yet only 24% of their HR departments provide mobile applications for work-related processes. Interestingly, one of the biggest concerns cited by HR professionals regarding social media—decreased productivity due to employee distraction—isn’t really an issue. Over one-third of employees surveyed said they used less than one hour a day online with social media to help them get their jobs done.
The Emerging Workforce Study results indicate both employees and employers are adopting social media as a key communication tool. To be sure, there have been missteps from both employers and employees. Luckily, many employers’ dire predictions for the use of social tools at work haven’t come true. Social media, like all technology, continues to evolve. Employers should view social media as ever-changing. In doing so, they can capitalize whatever new technology comes down the path.
About the Emerging Workforce Study: For more than 18 years, Spherion has examined the issues and trends impacting employment and the workforce. This year, Spherion’s “Emerging Workforce Study” was conducted between March and April of 2015 by Harris Poll, a Nielsen company. The study polled over 2,000 workers and 225 human resource managers on their opinions and attitudes regarding important workplace topics such as employee engagement, job satisfaction, generational differences and work/life balance. One of the study’s goals was to look for indicators for what the workplace will become. As the perspectives and attitudes of the workforce evolve, employers must better understand employees for greater business success.
You can also follow Spherion on Twitter (hashtag #EWS2014) or join them on Facebook.
Disclosure: Spherion partnered with bloggers (like yours truly) for their Emerging Workforce Study program. As part of this program, I received compensation for my time. I was free to form my own opinions about the data supplied by Spherion and all opinions are my own. Spherion’s policies align with WOMMA Ethics Code, FTC guidelines and social media engagement recommendations.
image credit: 123rf.com Copyright : rawpixel
Engagement isn’t just for leaders and the people they lead. It’s also important for leaders to engage with their peers, write authors Bob Anderson and Bill Adams of the recently released book Mastering Leadership: An Integrated Framework for Breakthrough Performance and Extraordinary Business Results. I did a riff on Anderson’s and Adams’ quote, “Leadership teams must work deliberately and unflaggingly on the quality of their own engagement” for this month’s column in Smartblog on Leadership titled, 10 questions to create better engagement with your leadership teams. Go on over and check it out to learn how you can:
Enjoy!
One of the things that I have grown to appreciate over the past few years is marketing. One of the first things I wrote on the topic was actually around what Chief Marketing Officers can teach Chief HR Officers. There is quite a bit of activity that goes on in the marketing department that we should all appreciate. From tailoring your approach to your audience to relentlessly testing your campaigns, there are some great insights in how they operate. Today we’re going to specifically talk about split testing.
The easiest way to explain split testing is this:
Let’s say I walk up to you and hold out a piece of cake wordlessly. When the next person comes by, I hold out the same type of cake in the same way, but I smile and say, “Hello!” cheerfully.
That’s a split test, or A/B test. The point is to make every element of the scenario the same except for a single item that you’re explicitly testing—in this case, the greeting. Over the course of multiple tests (dozens or more, not just two or three apiece) you learn how that item affects the outcome of the experiment. Then you do it again but with another element being the item tested.
But what does this have to do with HR? Well, I read a case study last year about a company implementing an HR program, and they did what is called a multivariate test. It’s basically a split test but with multiple possibilities being tested at the same time. As I read the story it made me stop and think about the times that we have assumptions that make us skip over these opportunities to learn more and make our practices better.
In the case study, the organization was trying to see if the quality of the training simulation/game had an effect on the outcome. In addition, they were also testing to see if a charitable donation would impact the outcome in any measurable way. Here’s how they set up the experimental groups:
In the end, the company found that the low-fidelity simulation received the same amount of attention as the high-fidelity, though it cost much less to develop. Also, as far as the charitable donation was concerned, there was no specific impact whether the company did it or not.
Think about your own role. What can you test in your day to day? Here are a few examples of how I’ve incorporated testing in the past to improve my results and response rate.
These are based on the many communications we send on a daily basis, but you can see how just a little bit of testing can help to improve your effectiveness. Have you ever used A/B testing in your HR practices, whether formally or informally? I’d love to hear about it.
“Leadership greatness springs from within. So you’ve got to go in.”
That’s what Bob Anderson, Chief Development Officer of The Leadership Circle told me when I interviewed him for his recently published book, Mastering Leadership: An Integrated Framework for Breakthrough Performance and Extraordinary Business Results.
What does Bob mean by “going in?” It all starts with what Anderson calls one’s “inner game” – the inner workings of our mind that comprise who we are and how we “show up in the world.” (Another one of Anderson’s favorite phrases.) If you’re going to be an effective leader, you’ve got to take a look deep inside, which requires “going in”, digging deep and figuring some stuff out. Only then will you perform at your best as a leader. Here’s how Anderson explained it to me:
As a leader, you need a well-honed “outer game” – your knowledge, skills, and your experience. You are not effective if you don’t develop that. When it comes to developing leaders, [most organizations] focus primarily on the outer game. Yes, that’s important. What they largely miss is developing the inner game. For most it is not business relative. At The Leadership Circle we think that extraordinary leadership is a strong outer game arising from a really mature, evolved inner game.
Bob went on to explain that this “inner game” is similar to a computer’s operation system. “It’s like when we moved from the DOS operating system to Windows,” Bob explained. Making that computer upgrade allowed computer users to do more with less, with greater creativity and speed. In much the same way, a leader who operates from a more mature internal “operating system” is also more creative and agile.
“Extraordinary leadership is a strong outer game being mediated by a higher order operating system.”
The inner game runs the outer game. Simple as that.
But just because it’s a simple premise does not mean it’s an easy fix. When you delve into “Mastering Leadership’s” chapters, you’ll see that the process of introspection isn’t for the faint of heart. Yet know this: if you decide to go on the journey, you will be richly rewarded. I personally experienced the breadth and depth of The Leadership Circle’s concepts over a decade ago. To this day, I draw upon the insights garnered during that powerful time in my personal leadership development.
Think you are ready to upgrade your own internal operating system? Pick up a copy of “Mastering Leadership” to learn more. You’ll need a coach to help sort things out. I’ve worked with many of The Leadership Circle coaches over the years. They’re all excellent. Drop me a line and I’ll give you a few names.
Disclosure: I received pre-publication copy of this book for review purposes. Some of the links in this post may be affiliate links, which means if you make a purchase, I receive a small commission. I only review materials that I think will be useful to my readers. Of course, you should draw your own conclusions and decide for yourself what is valuable.
Few would argue that “leadership effectiveness” is one of the most important elements of business success. Yet, how many leaders in their organizations make their own leadership development a top priority? Even fewer set out to make a monumental personal transformation along the way.
Yet that just what’s needed in today’s complex work world: leaders willing to look inside themselves to initiate a personal transformation. This deep work on one’s “inner game” will create leaders who can navigate the complexity and volatility of the business environment—and do so with compassion, courage and character.
An ambitious new management book aims to help those willing to partake in self-reflection towards personal mastery. Drawing on seminal works in psychology, human development, management theory and more, Mastering Leadership: An Integrated Framework for Breakthrough Performance and Extraordinary Business Results creates a roadmap for the ambitious journey of personal development.
Authors Bob Anderson and Bill Adams write that Mastering Leadership is “two books in one.” The first half is written for executives and lays out the business case for the intense personal reflection the authors describe in the second half of the book. In Part One, Anderson and Adams define their “Universal Model of Leadership” which is the frame for the remainder of the book. Part Two of the book explores the varying theories that comprise their leadership model. There is also detailed explanation of what they call their “Leadership System”, which includes “The Leadership Circle” 360-degree assessment.
It’s a very comprehensive model and one that’s best left to those very familiar with it to describe. Thankfully, Anderson and Adams’ team have put together an excellent video overview. You can watch it here.
At over 300 pages, Mastering Leadership is not a quick read. And that’s OK with Bob Anderson. When I interviewed Anderson in advance of the book’s publication, he told me that he and Adams want their book to “advance the field and shift the way we approach developing [leaders]” in much the same way that Peter Senge’s Fifth Discipline did in the 1990’s. Speaking of Senge’s work, you will find him and many other thought leaders such as Peter Block, Robert Kegan and Lisa Lahey credited within the pages. Anderson and Adams say much of their leadership model was inspired by these thought leaders. What’s different about Mastering Leadership is that the framework takes the best theories in leadership, organizational development, and psychology and integrates them all into one model for leadership development.
Who should read this book? The authors say that the book is for “CEOs and senior leaders who know that leadership effectiveness drive organizational performance and there must be a better and faster way to develop effective leaders.” I would add that these leaders must also be willing to take a long, hard look at themselves, because this is where Anderson’s and Adams’ model starts. “At its core,” Anderson told me, “this book is an invitation to take [one’s] inner game more seriously.” There are no quick fixes here; executives seeking to use the concepts in this book must be ready to examine their own beliefs the ways in which they contribute to the dysfunction of their team.
This book will also be extremely helpful for practitioners and coaches in the organizational development field. Again, a caveat: for the concepts in this book to be truly effective, managers in the senior-most levels of the organization must be willing to participate. Otherwise, it will be a mostly academic exercise for the reader.
This is a well-written book with the power to change lives. And I’m not speaking hyperbolically. Here’s my proof source: in 2003, before Bob Anderson met Bill Adams, Bob created the basis for this leadership development model. It was called the “The Leadership Circle.” At that time, I used The Leadership Circle in a leadership development program for a nationally known insurance agency. Participants who used the coaching and the 360-degree assessment routinely called the experience “life changing.” It’s been over a decade since I’ve had the privilege of working with Bob Anderson and it’s a pleasure to see that his incredible work has been pulled together in a book that can be shared with so many more people.
Disclosure: I received an advanced copy of this book for review purposes. Some of the links in this post may be affiliate links, which means if you make a purchase, I receive a small commission. I only review materials that I think will be useful to my readers. Of course, you should draw your own conclusions and decide for yourself what is valuable.
A few weeks ago, one of my good friends was tapping away at his phone, and I asked him what he was up to. He told me that he was playing this “Clash of Clans” game online.
During my college days, I played games regularly. I enjoyed it, and it was a great way to pass the time. Now that I have kids I don’t have much time for games anymore, so I started to dismiss it. Then he said something that struck me. He was playing on a team with some of his peers from work.
After digging deeper into the story, I knew I wanted to share about it. Not just because I still have a fondness for games, but because this has some interesting impacts on the workplace as well.
One of my best memories growing up is playing games with my family: board games, word games, and all kinds of others. One of my absolute favorites is still Scattergories, in case you were curious. And when I think about those games I don’t think about which ones I won or lost. I think about the way I felt playing together and feeling like I was part of something special.
I will never forget playing an especially loud and crazy round of Catch Phrase years ago with family and friends. The purpose of the game is to give clues so that your partner/team can guess the secret word/phrase. We had wracked up quite a few points, and the other team looked at us and said, “It’s like you guys have your own language.”
I’ve never forgotten that, or the significance of it. It’s the same as having a unique culture. The way you talk, the things you say, the actions you take–they all are based on common knowledge and beliefs.
Funny aside: while writing this it reminded me of this scene from Four Christmases where they play a board game similar to Catch Phrase.
Back to the original point: games can help to develop a culture that is uniquely social and collaborative. The company where my friend works has a “clan” or group of players, and each can invite other coworkers or family members to join the team. Even though some have left and moved to other jobs elsewhere, they remain tied to the group through the game and interact regularly.
I see games being used quite a bit in some of the case studies I publish at work. Companies use gaming and simulation elements to drive training goals. They also use gamification elements to help keep up social recognition and other interactive initiatives. There’s a reason why this industry is growing faster than ever before. It’s because they work!
Companies are seeing amazing results through the use of this new technology and worldview. Using games and gaming elements to keep employees engaged in their work can pay off in the long run.
Before I left my last company, one of the monthly social events I was putting together was a gaming tournament based on old Atari games, such as Pac-Man, Galaga, and Asteroids. I knew that our software, systems, and electrical engineers would be interested, even if they didn’t typically come to other orchestrated “social” events within the company.
So, while you might not rush out to get all of your employees hooked on the latest online game, think about how you can develop some camaraderie and trust among your staff with games. Just don’t pull out Monopoly. I can’t think of a way that ends well. :-)
I’m a sponsored blog partner with Spherion (a staffing and recruiting organization) and am participating in the release of findings from Spherion’s Emerging Workforce® Study (“EWS.”) All opinions are mine.
Want to find a new job? You probably figure that prospective employers place a heavy emphasis on your current job to decide if they want to hire you. Surprisingly, that’s not the case. Spherion’s Emerging Workforce Study uncovered this startling fact: less than ten percent of employers think your current employment status is an important factor in hiring decisions.
What are the things that influence whether or not a company hires you? According to the EWS, the following factors are important to employers:
Interview performance- 33%
Cultural fit in the organization- 33%
Resume- 13%
Personality assessment results- 9%
Resume writing is a topic unto itself, so let’s break down the other three factors.
Interview performance. No surprise here. Interviews are your way of “auditioning” for the company. If you clam up when on a job interview, you’re virtually guaranteed to get a pass from a company. In my experience, people simply don’t prepare enough for their interviews. They invest lots of time looking the part by deciding what to wear, but not nearly enough in crafting their interview responses. The single best thing you can do is learn about the behavioral interview process. Even if the interviewer doesn’t use this technique, if you prepare with this style of interview in mind, your answers will be well-thought-out and you’ll still be able to use them.
Cultural fit. When interviewers looks for “cultural fit,” essentially they want to know: how well will you fit in with “the way we do things around here”? Again, doing your homework pays off. What is this company’s culture? Is it free-wheeling and dynamic? Serious and procedurally oriented? When you interview, give examples that showcase how your personal style matches that of the company’s predominant culture. Here’s the thing about culture: you either “fit” or you don’t. Yes, you’re being judged, no way around it. But I always advise people that being a square peg in a round hole is very uncomfortable. No matter how great the actual job is, if you’re not comfortable operating within the company’s vibe, it’s not going to work out for the long run. Better to figure that out during the interview and then move on if there’s not a fit.
Personality assessment. Your personality is uniquely you. It’s the summation of your values, your life experiences and the distinctive wiring that you were born with. There’s very little you can do (if anything) to change your personality. And why should you? A personality assessment that’s specifically designed for the hiring process can help companies decided if there’s a good “fit” with both the job you’re being hired to do and the organizational culture. In that way, they’re a helpful interviewing tool. Unfortunately, as a practitioner who has used assessments extensively for the past 25 years for professional development, I’ve also seen assessments misused in the hiring process. My best advice is don’t try to game the assessment. In most cases, you can’t and your results will be deemed inconclusive. And even if you could skew the results, why bother? You’re just telling the company a lie—and one that soon enough will come to light once you start in your new job.
What you’re doing now in your current role matters less than you might think for your job search. Pay attention to the “big four” of hiring—resume, interviewing, cultural fit and personality assessment—and you’ll make a great strides in landing your next great job assignment.
About the Emerging Workforce Study: For more than 18 years, Spherion has examined the issues and trends impacting employment and the workforce. This year, Spherion’s “Emerging Workforce Study” was conducted between March and April of 2015 by Harris Poll, a Nielsen company. The study polled over 2,000 workers and 225 human resource managers on their opinions and attitudes regarding important workplace topics such as employee engagement, job satisfaction, generational differences and work/life balance. One of the study’s goals was to look for indicators for what the workplace will become. As the perspectives and attitudes of the workforce evolve, employers must better understand employees for greater business success.
You can also follow Spherion on Twitter (hashtag #EWS2014) or join them on Facebook.
Disclosure: Spherion partnered with bloggers (like yours truly) for their Emerging Workforce Study program. As part of this program, I received compensation for my time. I was free to form my own opinions about the data supplied by Spherion and all opinions are my own. Spherion’s policies align with WOMMA Ethics Code, FTC guidelines and social media engagement recommendations.
Photo credit – copyright: racorn / 123RF Stock Photo
What are you grateful for? Our national holiday of Thanksgiving is tomorrow, so naturally, gratitude is on my mind. I was curious about the tangible benefits of gratitude. Can the act of being grateful have mental benefits? What about physical benefits? Turns out that yes, giving thanks provides more than just a temporary “feel good” state. Here’s what I discovered:
Gratitude improves your sleep, mental health and ability to make friends.
Managers who say “thank you” help increase their employees’ motivation to work harder.
Teens who are grateful have better overall mental health and higher grade point averages.
Gratitude during times of tragedy can help you manage the stressful event.
People who say they’re typically the “grateful” type also report better health factors such as lower cholesterol, blood pressure and risk of depression.
Clearly, gratitude is an emotional state that reaps many benefits. Even though the focus is on gratitude this week, see if you can make it a daily habit—all year long—for maximum effectiveness in your personal and professional life.
Image credit: pixelsaway / 123RF Stock Photo