Article source:Jay Kuhns, SPHR - Silence Calls the Storm»
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When you’re clear on what you stand for, it’s easier to weather a sea of distractions. Most people are fairly clear about their personal values, but sometimes it’s difficult to stay true to those values, especially at work. When I interviewed Hyrum W. Smith for his latest book The 3 Gaps, he described a simple process he uses to help people keep their values first and foremost in their mind.
First of all, Smith says, everyone has a set of governing values, whether they realize it or not. Interestingly, he says the exact nature of those values doesn’t matter. “I never suggest what those values ought to be. That’s none of our business.” Smith has been teaching people how to verbalize their values for over 40 years and he finds that the themes of family, physical and mental well-being, financial wellness, education, and integrity are those most often mentioned. Of course, your values list may differ and that’s OK.
To help you identify your values, Smith advises you create a “social constitution.” He says it’s a simple three-step process:
Why do you need to prioritize your values? They’re all important, or else you wouldn’t put them in your constitution, right? Here’s the thinking behind prioritization: you need to prioritize your values because knowing what you value above all else helps you stay on the right path. Smith offers this example:
Let’s say you have a value that says you are loyal and then you have a value that says you have integrity. If you put loyalty above integrity and you are asked to do something at work that isn’t quite right, you will probably do it. But if integrity is ranked above loyalty and you are asked to do something at work that is not quite right, you probably won’t do it.
Smith says that when people create their social constitution, they in effect create a “shield” that allows them to deflect incompatible values. Or, at the very least, you will understand when you’re not in alignment with the values you hold most dear. People become more comfortable saying “no” to requests because they understand that it doesn’t line up with their value system.
And the benefits to doing this exercise can have some really profound impacts. Says Smith:
We’ve had people tell us that when they wrote their personal constitution, it had such an impact. We’ve had people stop doing drugs, stop drinking, stop smoking. We’ve had marriages saved. We’ve had all of these things, just by people identifying, “Hey this is what matters to me. Why does all of this other crap matter? It doesn’t.” It really centers people.
What do you stand for? Are you willing to write it down? As the modern proverb goes, “if you don’t stand for something, you’ll fall for anything.” When you write a personal “constitution” you’ll ensure that you won’t fall for something that’s not in line with what matters most to you.
Image credit: Copyright: dedivan1923 / 123RF Stock Photo
Investigations are one of the toughest parts of working in HR, because you have to work between very fine boundaries and there is always going to be someone upset with the result, no matter how gently you tread. In the various investigations I’ve been a part of, I have picked up some tips and tricks that help to make the process more smooth. No matter the result, if you know you’ve done your best and have given the most definitive answer possible, then that’s pretty much the only way you’ll have a satisfied feeling after you close the books.
I still vividly remember one of the first serious investigations I was a part of. Does this scenario sound familiar?
Employee comes to you claiming she is being harassed by a supervisor. The only witness is the best friend and coworker of the employee. The employee has been having consistent performance issues for some time and was on the verge of a performance improvement plan at the time of report.
So, how do you proceed? It’s a tricky road, especially since the employee is also a military reservist and the manager has voiced complaints about her service in the past…
I do want to say this. While it’s not all roses and candy canes, there are some positive benefits of investigations worth noting:
Again, not pleasant, but definitely worthwhile.
I’ve seen many investigations go wrong, and it doesn’t have to be that way. Let’s walk through the top five mistakes I see and how to counteract them.
Delaying is a problem, because unlike your favorite pair of yoga pants this doesn’t get better with time. Whatever your reason for delay, get over it and get to work. Too busy you say? How would you like to explain a $95 million judgment to your boss? Yeah, I thought so. Move this to the top of your list, get to work, and get it done.
Planning is an issue. Most inexperienced HR pros freeze when the investigation hits their desk. But the pros know that following the plan/process is the fastest and most painless way to get through. Taking a little time to put together a simple plan will not only help to improve the results and reduce your stress–it will also help to make sure you are consistent across a variety of investigations, topics, etc.
Retaliation is a huge problem. The EEOC is trying to determine new guidelines regarding this issue. I always start every investigation with a clear message to everyone involved: retaliation will not be tolerated by anyone throughout the entire process, whatever the result turns out to be.
Lack of follow up can be another hangup. It’s tough to make sure you touch base with everyone after the fact, because you know that as soon as you file that report with the right people you have to get back to the work that has been stacking up on your desk since you started the investigation. Even if you can’t share results with the people involved, at least let them know when you wrap it up. And you do create and file a written report for each investigation, right?
Finally, losing objectivity is my Achilles heel. There are two sides to this that get to me. The first is trying to remain objective despite obvious and outrageous evidence presented at the outset. It’s hard to assume that someone is innocent until proven guilty, but you need to ingrain that into your thought process. Secondly, if someone becomes emotional it’s very easy to want to comfort and share your own opinions, but that doesn’t help anyone. Keep a lid on it.
Bottom line: we all have issues. Still, it’s up to you to help make sure your organization isn’t blindsided by something that could have been addressed in its early stages.
What interesting, weird, or crazy investigations have you carried out? Any tips to share?
Have you been struggling through a dilemma and spinning your wheels? You know the feeling: you’re trying to come to a decision, but you just can’t shake the niggling sense that something is out of place. You’ve made a list of “pros” and “cons,” you’ve talked with friends. You’ve searched the internet and read dozens of chat boards on the topic. And still, no decision.
You, my friend, are over-thinking it.
It’s time to stop analyzing so much and dial in to your “other” intelligence: your feelings.
Shelley Row is the author of Think Less, Live More: Lessons from a Recovering Over-ThinkerShe’s researched the field of neuroscience to understand exactly what happens when we are “stuck” and trying to figure out what to do. Row is a professional engineer and “the ultimate over-thinker,” so she personally understands how what it’s like when we mentally “spin our wheels.”
When I interviewed Row for my book review, she told me why it’s OK to have feelings at work—and how those feelings can help you make important decisions.
Because I [Row] am a hardcore thinker, I can relate to people who “love to think.” What I help them understand is first of all, to recognize their feelings. I do an exercise with my clients that I call “Notice and Name.” It’s very simple: notice the nagging feeling you’re having and give it a name. Are you “scared”, “worried”, or “disgruntled”? Because when we over-think things, there is this little nagging feeling that gets in the way. When you give a language to the feeling, you help validate another part of who you are. When you notice and name how you’re feeling, you move yourself from negativity into more positive territory for problem-solving.
Why is this? Here’s how Row explains the brain and its relationship to emotion:
The “feeling” part of your brain – it doesn’t have access to language. The feelings come without language. So when you recognize you are getting that little gnawing inside, you know something is bugging you, it’s just not sitting right. Then to give it a name helps give voice to the feeling which is actually part of your intelligence. It just comes to you through feelings rather than through thought.
Row’s research uncovered another benefit to tapping into feelings: speed.
There is a thinking part of the brain and it is really powerful, but it is also slow (in terms of brain processing speed) and energy intensive. The other parts of the brain which store things like long-term memory, your value systems, your habits, and your expertise – that’s in the part of the brain that is very fast and it takes very little energy. That’s where the brain likes to “live”, but it doesn’t have language. So when you have that little nagging feeling that is coming when you are overthinking something, then it is a different part of your brain that is trying to bring your own intelligence to you. So when you shove it away, you are literally shoving away part of your intelligence. So for hardcore thinkers . . . when they begin to understand how the brain is working, then it gives them more permission to acknowledge the feeling that is coming and try to understand what their other “intelligence” is bringing to them.
So the next time you’re agonizing over an important decision, stop and notice what the non-language part of your brain is trying to tell you. Give your “thinking brain” a rest for a while and just let your “feeling” brain do the talking. I personally find that doing something physical, musical or with nature (inside with plants or outside) is helpful for giving the feeling brain a chance to speak.
Disclosure: some of the links in this post are affiliate links, which means if you click the link a make a purchase, I may receive a small commission. Please know that I only mention items that I think my readers will find value in. However, you should make the final decision as to what is “valuable” to you.
Image: Copyright Stuart Miles
Before I interviewed Hyrum W. Smith for his new book The 3 Gaps, I asked my Facebook friends to submit questions for the best-selling author and former CEO of Franklin Covey. He graciously extended our interview to field those questions.
If you’ve never heard Hyrum Smith speak, here’s what you need to know: he’s energetic, relentlessly upbeat yet no-nonsense, and funny. His answers definitely reflect his personality and his life-long quest for making a positive difference.
Here are three questions my friends asked, and Hyrum’s answers:
How do our beliefs inhibit our productivity?
Ask yourself: “Is there a gap between what I believe is true and what is actually true?” One of the concepts I teach is something called the “Belief Window” – which is like a small, clear window that you’ve got hanging in front of your face. And you put all sorts of beliefs on that window – things you believe to be true. For example, if I believe that my self-worth is dependent on never losing an argument, you know what’s going to happen every time I get in an argument? I’m going to win somehow. Will the results of that behavior meet my needs over time? Probably not. So I’ve got a bad belief on my Belief Window.
The Belief Window metaphor is something that is very simple. People pick up on it right away, and all of a sudden they start seeing this window and seeing this stuff they put on the Window. And some beliefs are correct and some aren’t. And if you can learn to do surgery on your belief window, the [ineffective] behavior takes care of itself – and leads to higher productivity because now your beliefs are starting to meet your needs over the long haul – maybe not right way, but over time.
How do you stay productive when you don’t have a deadline?
Well, this question addresses the differences between an externally enforced deadline and an internally enforced one. Working against a deadline is always helpful, always productive; and so, my recommendation is you create your own deadline. If the deadline has not been created for you, then you create your own deadline because that creates urgency and when urgency is present, productivity goes off the chart. So if someone says to you, “I need this report in a few weeks.” And you’re thinking, a few weeks – what does that mean? If it were me, I am going to tell myself, “I am going to have this done in six days.” And I will get it done and the person who asked for it may not ask for it for two weeks. Or I may take the report into the requester, and say “I don’t know when you wanted this, but here it is.” And the person gets it earlier than he or she thought they were going to get it, that’s a big plus. So, personally imposed deadlines work wonderfully.
A registered dietician asked, “I calculate my productivity percentage monthly and I give it to my boss. I have been told that a person’s productivity percentage should be between 70 and 110%. Does Hyrum agree with that?”
[chuckling] In my world, there isn’t anything more than 100%, you know. So I don’t know where they get the other 10% stuff from. I’d be really intrigued about how she measures that. I don’t know if there such a thing as 110%.
My general response [to the productivity question] is: it depends on the job. There are lots of job descriptions that you can measure that type of productivity. For example, if you work for the VA, how many documents did you process this month? And they can say, “We expect you to do 1600 and you only did 1200, so you are at the 70% level.” It’s easy to calculate but not everybody’s job is like that.
If you can keep it above 70% that’s good; but man, I would have to know how you are measuring that. That sounds like a very subjective observation.
My thanks to my friends, colleagues and family members for offering your questions. I hope you found these responses helpful!
Disclosure: Some of the links in this post are affiliate links, meaning if you click the link and make a purchase, I may receive a small commission. Even though I write about topics and services that I think will benefit my readers, this post is not a specific endorsement of the products and services listed. I encourage you to make your own decisions (purchasing and otherwise) based on research you conduct.
Every year the Center for Management and Organization Effectiveness (CMOE) analyzes the social sharing patterns of leadership blogs. They publish the results each January. For the third year in a row, The People Equation has made the list. See the full list here: The Top 100 Socially-Shared Leadership Blogs of 2015.
I’m grateful to CMOE for doing the heavy lifting of analyzing the stats. It’s helpful to figure out where my readership resides, social media-wise.
A few observations about the social sharing stats:
Here’s my overall take: the conversation end of blogging is dominated by Facebook. No surprise there. Writers like me need to find a way to link our ideas, personal brand and the “real estate” of our blogs to the platforms that invite conversation. And for now, love it or hate it, Facebook still reigns supreme.
This week I was approached to complete some HR informational interview questions by a young lady heading back to college for a master’s degree in HR. I’ve answered similar questions before, and I have always had a heart for students looking to break into HR, so I obliged. As I responded, I wondered how others would answer and what advice they would share with someone preparing to enter this amazing profession of ours.
Would you pick a question and give your own answer in the comments section below? I used these informational interviews years ago before I got started in HR, and the responses helped me to hit the ground running when my entry level HR career took off.
What do you think? Did I steer her in the right direction with the informational interview questions? Did I miss anything critical?
Blogging on The People Equation has taught me that readers love lists of quotations. Leadership quotes are a particular favorite. And if you bring gender into the equation, you get brisk discussion out of it as well. Just ask my friend and fellow leadership blogger Jesse Lyn Stoner.
John Walston, co-founder of the site Resourceful Manager, sent me an email to let me know about a leadership infographic his team created for their blog. It caught my eye because it featured women in leadership. My curiosity was piqued so I checked out the rest of the site. Written by a cadre of former journalists, Resourceful Manager features excellent content for managers seeking to improve their leadership abilities.
The infographic is reproduced here with permission.
I’m especially drawn to Rosalynn Carter’s observation that leading often requires taking people to places they initially resist.
Which leadership quote resonates most with you? Join the discussion and enter a comment.
Because I came to motherhood late in life, I had nearly two decades of supervisory experience under my belt before my first kid arrived. Up to that point, I had been a frontline leader, a manager, an internal coach to executives. I led workshops on numerous leadership and managerial topics. I knew a lot about leadership.
Or so I thought.
Then I had a kid. And I realized my leadership learning had really only just started.
Our lives outside of work have so much to teach us about leadership – if only we will open our eyes, ears and hearts to the lessons. For me, parenthood has been immensely instructive. For you, it might be sports . . .or the arts . . .or volunteerism.
Whatever is happening in your world outside of work – you can use those experiences as inspiration for becoming a better leader. Want more ideas on how to do this? Check out my post for Smartblog on Leadership. It’s called, Surprising ways to become a better leader.
I’d love to hear from you: where in your life have you experienced powerful leadership lessons?
Image credit: By Mike’s Birds (Mother and Baby Ducks Uploaded by Magnus Manske) [CC BY-SA 2.0 (http://ift.tt/KcQbXG)], via Wikimedia Commons